Clearing Business Hurdles
Businesses running in fast-paced industries look to outsourcing partners to help them solve business challenges that take attention away from core competencies. Tight budgets, the competitive war for talent and fluctuating market conditions make it difficult to keep business running smoothly.
Lowering costs, increasing efficiency, and the flexibility to quickly scale up or down as business needs change are keys to success. As a strategic long-term partner, CGS powers the fundamental employee, customer and partner relationships that drive our clients’ businesses.
Custom outsourcing solutions to simplify business
CGS is an award-winning provider of tech support, customer care, sales and channel partner management, and financial process outsourcing service. We know that one solution does not fit all, so we offer comprehensive, custom call center solutions that meet each company’s needs -- whether on-shore or off-shore, with a dedicated or shared model, inbound or outbound, seasonal, 24x7x365, or after-hours support via voice, live chat, email or social media. We build a strong foundation of the right processes, technology and people that specialize in the core functions our clients don’t--so they can focus on growing their business and running it successfully, no matter what comes their way.
The People Behind The Results
CGS specialists deliver low cost, high quality call center service from North America, Romania, Chile and India.
We recruit the best and provide ongoing training so that our specialists can handle the toughest situations, most challenging questions or the busiest days with a smile and empathy. CGS leverages our own proprietary instructor-led and eLearning capabilities to speed time to productivity.
CGS specialists understand that every interaction matters. We are accent-neutral problem solvers, not script readers, who embrace our clients' brand identity and values as our own. We are fundamentally driven to go beyond the KPIs to help our clients succeed.
Why Partner with CGS
We make processes easy, propose new ideas, keep clients informed on the latest technologies, communicate often and effectively and build trust so we can quickly respond together to the unexpected. Superior processes and technology are fundamental, but our people are the heart of our great customer service and our long-term partnerships. Our teams collaborate so closely with each other that often times, clients can't tell our team from their own.
+90% of customers have returned to CGS for additional call center services for nine years or more
45+ million interactions with customers per year
70% of employees have a college degree and/or an advanced certificate in their field of support
“They’ve been very flexible with us... so it’s really worked well. It’s driven mainly by the flexibility, the relationships you can build with the people, the ease of working with them. They’re willing to work with you as a partner. And a lot of companies will say that—everyone says they can do that, but CGS really, definitely prove that every day with us.” - Doug Klees, VP Global Customer Care & Payments, AOL
Treating employees well translates to better business
Looking for a better climate for employees in your contact centers?
CGS Included in Frost & Sullivan 2015 Europe Contact Center Outsourcing Buyer’s Guide
Analyst insight regarding CGS’s Business Process Outsourcing Group highlights strong client relationships and global resources
BPO: Employing best practices for successful partnerships
Before an organization considers BPO services, there are some key decisions to be made to help structure a successful outsourcing engagement, taking into consideration logistics, budget and the bus
Webinars & Events
Customer Service Summit – Sept 10, Central Park Araucano, Santiago Chile
CGS i sproud to be sponsoring and exhibiting at the Customer Service Summit this year, which will take place on September 10, 2015 at Central Park Araucano, Santiago Chile. The Customer Service Sum
Webinar: Straight Talk about Making Omnichannel Retailing Work
Event Date: 5/19/2015 2:00 PM (EST) Duration: 60 mins
CGS to participate in HITEC 2015, June 15th – 18th
CGS will participate in the Hospitality Industry Technology Exposition and Conference (HITEC) 2015 conference in Austin, TX from June 15th – 18th. HITEC showcases the latest products and services a