Achieve Operational Efficiency
Not every business has the time or resources to hire and retain skilled back-office talent. Delegating away the work that feels mundane but is critical to your business can give you more flexibility to meet business goals.
Back-office support operations are not trivial. You need skilled professionals with domain expertise and operational excellence to get tasks done quickly and correctly every time. Let your teams focus on the skills that drive your growth, and our people can handle the rest.
CGS agents speak more than 25 languages and interact with your customers or accountants around the globe in different time zones, so your business is covered 24/7.
A GLOBAL BACK-OFFICE TEAM
We are obsessed with attention to detail and quality. We invest in best-in-class contact center facilities, training and recruiting methods to find and retain the best talent. Our back-office support agents are accent-neutral problem solvers, not script readers. They speak the languages of 2.25 billion people around the globe. They have professional degrees or advanced certifications in the tasks you need performed. Our agents perfectly blend technical and care skills and are prepared to handle the toughest situations with great care and empathy.
Equipped with interpersonal skills, our agents are assisted by automation and AI technology, which reduce repetitive tasks and automate routine transactions. Our specialists follow Six Sigma and operational excellence processes to reduce the risk of errors. These tools and processes enable them to perform tasks faster and with more accuracy, so they can spend more of their time on complex projects.
BACK-OFFICE OUTSOURCING EXPERTISE
Our secure facilities are PCI, SOC 2 Type 2 and ISO 9001:2015 compliant, and we offer secure setups for work-from-home agents. We provide out-of-the-box or customized back-office services for a variety of functions, including:
- Verifying driver and rider details for ride-sharing services
- Data entry
- Legal review
- Fraud detection and prevention
- Order fulfillment
- Claims and refund processing
- Translation services
- Maintenance repair and operations (MRO)
- Account management services
Whatever your back-office needs, our trusted specialists possess the expertise, experience and deep knowledge of your industry to integrate these services seamlessly into your organization.
FOCUS ON YOUR BUSINESS, NOT YOUR BACK OFFICE
Organizations need to stay focused on the company’s goals, growth and core strengths. CGS provides cost-effective back-office outsourcing services to free up your business capacity, so you can focus on the big picture. Our teams consolidate your efforts by providing consistent high-quality contact center services from our premier centers in the U.S., Canada, Romania, Chile, India, Israel and South Africa, as well as with remote workers.
We hire, train and retain top talent that allows you to easily scale up or down to meet seasonal or market demands. By outsourcing your back-office processes to CGS, you can reduce costs and increase productivity, accuracy and predictability in your processes.
Why CGS?
Global Centers
With Work From Home Models and centers located in U.S., Canada, Romania, Chile, India, Israel and South Africa
28+ Languages Spoken
Includes: English, Spanish, French, Arabic, Dutch, Danish, Hebrew, Portuguese, German, Greek, Italian, Russian, Swedish
Back to Business
Referrals, enrollments, fraud prevention, maintenance, repair & ops., parts dispatch, field tech. coordination, break/fix scheduling, driver verification
100+ million customer interactions annually
Finding and eliminating fraud attempts for Multinational Banking and Financial Services Company
Our agents speak the languages of over 2.25 billion people around the world
“They’ve been very flexible with us... so it’s really worked well. It’s driven mainly by the flexibility, the relationships you can build with the people, the ease of working with them. They’re willing to work with you as a partner. And a lot of companies will say that—everyone says they can do that, but CGS really, definitely prove that every day with us.”
Doug Klees, VP Global Customer Care & Payments, AOL
“We needed a partner who made customer service their core competency. We needed multilingual support for all our solutions and services and we needed to do that in a unified way. That drove customer retention, loyalty and upsell. We needed to improve, somewhat dramatically, on our SLAs and to be able to predict cost. Those are the things that CGS helped us manage in conjunction with the ability to scale to address our business needs.”
Dan Wilkinson, Chief Commercial Officer, 1WorldSync
“The three main challenges Xylem faced were: a decentralized organization, uncommon processes globally, and Multilanguage challenges. CGS solved the problems by introducing a dedicated, 24x7x365, global service desk with Multilanguage capability. It absolutely filled the gap in where we needed to go to with standard processes using best practices globally. “
Richard Lampe, Director of Global Infrastructure Operations, Xylem
