Contact Center Solutions

 

Beyond the KPIs™

Proficiency and productivity define what we deliver our clients. We maximize every contact "engagement experience" from a total relationship value point of view. 

Aiming to deliver operational efficiency, superior customer satisfaction and reduced costs, CGS will partner with you long term to invest in your desired business outcomes.

Core contact center solutions and services include:

  • Customer Care
  • Customer Acquisition, Retention, Expansion
  • Technical Support – Hardware and Software, POS and Corporate Help Desk
  • Channel Enablement
  • Back Office Processing
  • Analytics Solutions
  • Industry Specialties: Retail, Cable and Wireless, Hospitality, Healthcare, Technology, Consumer Products