CGS provides cost-effective consulting and outsourcing solutions to help technology companies refocus on their core business and enhance workforce capabilities.
CGS Contact Center
CGS can help develop and manage your contact center efforts through call center and help desk solutions featuring experienced technology customer service representatives.
CGS Contact Center Solutions offer Technology firms:
- Marketing and Sales Initiatives (including up-sell, cross-sell and upgrades)
- Hardware, Software and Custom Application Technical Support
- Customer Retention and Care Programs
- 24x7 customer care
- Warranty Support
- Complex, Multi-tiered Technical Support Programs (internal employee or customer)