BPO: Employing best practices for successful partnerships

Before an organization considers BPO services, there are some key decisions to be made to help structure a successful outsourcing engagement, taking into consideration logistics, budget and the business processes to be outsourced, among other items.  In Outsourcing Journal, Mike Mills, CGS senior VP, Global Contact Center Sales and Solutions, offers insight on the ever-growing trend of business process outsourcing (BPO) in the article, “Finding the Right Partner – Tips for Successful Outsourcing Partnerships.”  Mills explores everything from service models to resources in an effort to help organizations evaluate and choose the best quality partnership to meet their current and future needs.