Expansion will enhance delivery of BPO services and help meet customers’ growing needs
New York, NY – November 2, 2015 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the opening of its new office in Netanya, Israel. The expansion enhances CGS’s delivery of comprehensive Business Process Outsourcing (BPO) services to current and future clients.
Well-known for its educated and creative workforce, Netanya, Israel, offers a diverse population and quality resources that strategically align with CGS’s entrepreneurial culture and the business needs of its growing customer base. The newly established office extends CGS’s language capabilities to include Hebrew, Russian and Arabic, as well as additional support for French.
“When it comes to customer management, more businesses are seeking out strategic partners that can help them offer specific language skills from key locations across the globe,” said Stephen Loynd, Global Program Director, Frost & Sullivan. “In light of a growing need for more Russian, Hebrew and Arabic speakers, it makes perfect sense for CGS to have established a presence in the Middle East, and specifically in Israel.”
“We thank the company's chairman Phil Friedman for his decision to locate the new branch in Netanya, which will generate 100 new quality work positions in our city,” said Netanya Mayor Miriam Fierberg-Ikar.
The Netanya office is an advanced facility including a modern data center with a telecom infrastructure. At its opening, CGS’s first client to be serviced from Netanya is one of the world’s largest technology companies.
“We’re thrilled to announce our expansion into Netanya and this next step in our company’s growth,” said Phil Friedman, president and CEO, CGS. “With over 30 years of experience providing high quality outsourcing services, CGS prides itself on building client relationships by delivering customizable solutions and dedicated support teams. The addition of an Israel-based office to our global network enhances our capability to better service our current and future clients’ needs.”
With a base of thousands of multilingual, dedicated call center agents located throughout North America, Romania, Chile, India and now Israel, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.