New York, NY – June 24, 2014 – CGS, a leading global provider of technology solutions and services, today announced their call center and BPO operation was the recent recipient of five prominent awards. CGS took home four honors at ContactCenterWorld’s Americas conference in Orlando, Florida (June 16th-19th) and was named one of “Atlanta’s Best and Brightest Companies to Work For” by 101BestandBrightest.com.
ContactCenterWorld’s Best Practice Conferences recognize excellence within the call center industry and enable attendees to network with industry professionals, participate in interactive sessions, and learn about industry best practices and how to run an effective call center.
CGS’s call center in Chile won gold in the “Best Contact Center” (mega) category. CGS’s two Santiago-based centers help hospitals, financial institutions and telecommunications companies, among other verticals, achieve efficient information processing, improved cross-departmental collaboration, and superior patient/customer management capabilities through a range of inbound and outbound call center solutions.
Gary Fickey secured silver in the “Client Services Manager” category as Vice President of Operations and Customer Support for CGS’s call center in Atlanta. CGS also took home bronze in the “Best Outsourcing Partnership” category for their alliance with Transbank and received runner-up for “Best Incentive Scheme” for agent compensation.
In addition, CGS was named one of “Atlanta’s Best and Brightest Companies to Work For” by 101BestandBrightest.com. The competition identifies and honors organizations throughout specific regions that display a commitment to excellence in their human resource practices and employee enrichment. Organizations are assessed on categories such as communication, work-life balance, employee education, diversity, recognition, and retention.
“We are honored to be recognized for our work by two organizations that are held in such high regard in the call center industry,” said Tom Christenson, President of Contact Center Services at CGS. “The awards reflect not only the talented leadership at each of our centers, but also the skill, talent and tenacity of our agents. Ours is a people business and we are proud to be recognized for the excellent work that they do. We will continue to provide world-class call center services with a level of personal attention and customer service that are unmatched in the industry.”
With locations spanning the globe, CGS contact centers serve some of the leading high-tech and telecommunications companies in the world, and deliver an extensive range of inbound and outbound contact center solutions in more than 18 languages with the majority of their agents speaking two or three languages – some up to as many as five. CGS also features highly educated, talented, and motivated agents with 95% holding or actively pursuing a college degree.
For more information on CGS’s comprehensive call center solutions and services, please visit www.cgsinc.com. To learn more about ContactCenterWorld’s Americas conference, go to http://bit.ly/1q5h04d.
About CGS
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,100 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit www.cgsinc.com and follow us on Twitter at @cgsinc and Facebook at http://www.facebook.com/ComputerGeneratedSolutionsInc.
Contact: [email protected]