CGS to meet with industry executives and thought leaders to discuss customer-centric contact center solutions and technology geared toward enhancing customer engagement and improving multi-channel operations.
New York, NY – January 23, 2015 — CGS, a leading global provider of business applications, enterprise learning and outsourcing services announces its participation in the International Quality & Productivity Center (IQPC) 2015 Contact Center Executive Exchange event on January 25th – 27th at The Reunion Resort in Kissimmee, Florida.
Focused on addressing the major priorities and challenges of Contact Center Executives and Chief Customer Officers within national and multi-national contact center operations, the 2015 Contact Center Executive Exchange Event aims to discuss strategies and provide actionable steps toward improving the quality of multi-channel operations and customer engagement through the integration of leading technology. Key focus areas of the event will include:
- Enabling informed enterprise decisions through cross-functional collaboration
- Improving customer engagement with a comprehensive multi-channel experience
- Using customer analytics to advance organizational growth and profitability
CGS will participate in an exchange of innovative ideas with contact center executives and thought leaders, share insight into the latest challenges within the industry and discuss how its solutions fulfill these challenges through leading technology and tailored, customer-centric services.
“We are proud to be a part of this premier contact center industry event,” said Tom Christenson, President of CGS’s Contact Center division. “Collaborating with many of the world’s greatest influencers in the contact center space allows us to continue to be active in the conversation regarding current and upcoming challenges of our clients, and the innovations that will help them, and us, to further the mission of greater customer centricity.”
For over 20 years, CGS has provided contact center and business process outsourcing services - including help desk, tech support, customer care, channel partner management, revenue lifecycle management and financial process outsourcing - to some of the largest organizations in the world.
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