CGS Included in Frost & Sullivan 2015 Europe Contact Center Outsourcing Buyer’s Guide

Analyst insight regarding CGS’s Business Process Outsourcing Group highlights strong client relationships and global resources

New York, NY – September 28, 2015 – CGS a global provider of business applications, enterprise learning and outsourcing services, today announced that it has been included in Frost & Sullivan’s 2015 Europe Contact Center Outsourcing Buyer’s Guide. The study delivers analyst commentary on the most significant market forces affecting outsourcing trends in Europe for 2015.

Frost & Sullivan’s 2015 Europe Contact Center Outsourcing Buyer’s Guide includes profiles of business process outsourcing (BPO) providers, including CGS in Europe. Analyst insight from the report regarding CGS noted its ability to:

  • Support multiple Fortune 500 companies on an intimate, flexible basis with global resources;
  • Build strong client relationships with average partnerships exceeding nine years;
  • Scale up and down with clients as business needs require.

“We are thrilled to be included in Frost & Sullivan’s 2015 Europe Contact Center Outsourcing Buyer’s Guide for our BPO work in Europe,” said Phil Friedman, president and CEO at CGS. “We take pride in our ability to build solid client relationships, providing each customer with the scalable, robust BPO offerings required. In Europe, as well as globally, CGS has been building momentum. We look forward to continued growth in 2016 and beyond in the BPO market, and CGS overall.”

With thousands of multilingual, dedicated call center agents located in North America, Romania and Chile, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, tech support, customer care, sales and channel management, and finance and accounting.

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