Treating employees well translates to better business

Looking for a better climate for employees in your contact centers? In a Nearshore Americas article, "No Amazon-Style Culture For LatAm Contact Centers,” Mike Mills, senior vice president of call center solutions at CGS, was interviewed to ask how CGS keeps employees happy and productive. The article discusses that despite grueling cultures in which working for some retail giants can be unpleasant, many organizations think treating employees well is better for business. Mills discusses how CGS motivates, inspires and rewards its employees through creative programs and regular team-building and fun employee events, among other perks. You can read the full story here.

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