Contact for more information:
Valerie Brodie
Vice President
Worldwide Marketing
Computer Generated Solutions, Inc.
212-261-2074
vbrodie@cgsinc.com
Computer Generated Solutions' Atlanta Call Center Receives "Editors' Choice" Award
for Customer Service
Undercover Testing of PC Manufacturer's Tech Support, Finds IBM's Lenovo's Call Center, supported by CGS to be superior; Findings Published in Laptop Magazine
NEW YORK, NY - June 29, 2006 - Computer Generated Solutions, is proud to deliver award winning Technical support for IBM/ Lenovo, as they receive highest accolades for their customer support services.
The Notebook Tech Support Review was conducted by an undercover team from Laptop Magazine, who anonymously contacted nine major notebook manufacturers, and graded call center service based upon wait times, quality of service, and positive resolution of technical problems. The results were published in the July 2006 issue of Laptop Magazine.
"IBM's, er Lenovo's, call center service was one of the best we encountered".we were talking to an IBM tech rep within a minute," said Laptop reporter. The undercover reporter was met with equal efficiency when the second call was dispatched. This is of particular value to Computer Generated Solutions as they support the IBM/Lenovo Atlanta, based facility. CGS received all A's for superior service with a hold time of less than one minute. The best score received in the call center survey.
"We are honored to provide the technical support that earned this prestigious recognition," said Roy Ovesen, CGS, Senior Vice President of the Customer Support Solutions division. "It is extremely exciting, as it proves that CGS continues to lead the way as a premier provider of call center services."
CGS delivers high quality, cost-effective Helpdesk and Technical Support solutions for companies worldwide, providing technical support for all hardware platforms and operating systems, commercially available software and customized applications. With over 20 years experience, CGS understands the unique aspects of the helpdesk business and offers a wide range of solutions for clients of all sizes and technical support requirements.
CGS becomes an extension of your business. Front line to the end user, CGS gathers transaction and incident intelligence that is used by clients to improve their business processes. CGS provides trained professionals to support your needs from laptops to mainframes, on all hardware platforms, for all commercially available software, as well as for customized applications.
###
