Contact for more information:
Valerie Brodie
Vice President
Worldwide Marketing
Computer Generated Solutions, Inc.
212-261-2074
vbrodie@cgsinc.com
CGS To Deliver BPO Transformation and Strategy Session at the 3rd Annual Call Center and Customer Care Expo 2007 in Romania
CGS Industry Veteran, Eduard Ritscher to Present BPO Strategic Initiatives at Eastern European Customer Care Conference
Bucharest, Romania – April 17, 2007 – Computer Generated Solutions®, Inc. (CGS), a leading provider of software, services, and outsourcing solutions to organizations worldwide, will deliver a strategic presentation on Business Process Outsourcing best practices. Eduard Ritscher, Senior Vice President of Strategic Initiatives and BPO at CGS, will review key methodologies that can help organizations leverage call center operations and transition to a BPO environment while streamlining operational efficiencies.
With the company's recent acquisition of EasyCall, one of Romania's leading providers of outsourced technical support and call center services, CGS has expanded its global coverage and capabilities to offer worldwide delivery of customer care solutions, application development expertise, business process outsourcing and multi-language capabilities. CGS will also provide additional information on customer care solutions at their exhibit booth during show hours.
Session Information
Title: "Transitioning from Call Center Operations to Business Process Outsourcing"
Date: Thursday, April 19, 2007 – 10:00am – 10:45am
Presenter: Ed Ritscher, Senior Vice President of Strategic Initiatives and BPO, CGS
Location: JW Marriott Bucharest Grand Hotel, Bucharest, Romania
For more information on CGS visit www.cgsinc.com.
About CGS
For more than twenty three years, Computer Generated Solutions, Inc. (CGS) has enabled global organizations to build competitive advantages by delivering cross-industry expertise and technology solutions on multiple platforms. CGS offers end-to-end, technology-enabled business solutions and services including ERP, CRM, PLM and WMS, portal, eCommerce and application development, learning, training and professional staffing, help desk, customer care, and global sourcing solutions. Established in 1984, CGS is headquartered in New York City and maintains a worldwide presence with 18 offices in North America, Europe and Asia. For more information visit www.cgsinc.com.
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