Contact for more information:
Valerie Brodie
Vice President
Worldwide Marketing
Computer Generated Solutions, Inc.
212-261-2074
vbrodie@cgsinc.com
CGS to Present Best Practices Client Success Story at the Gartner Outsourcing & Vendor Management Summit
GARTNER Outsourcing & Vendor Management Summit, Washington, D.C., May 19, 2008 – Computer Generated Solutions, Inc. (CGS), a leader in innovative IT solutions and outsourcing services, today announced from the Gartner Outsourcing & Vendor Management Summit that it will deliver a strategic presentation, with long term customer care and FAO services client AOL LLC. The presentation will discuss best practices that expand outsourcing relationships to drive efficiencies and world-class customer satisfaction.
Session Information
Title: "Transforming F&A Outsourcing and Customer Care Best Practices"
Date: Monday May 19th 2008 – 11:40am – 12:10pm National Harbor Room 6
Presenters: Warren Lewis, SVP Customer Care Outsourcing and BPO and Robert Goodwin, Director, Billing RPM and Collections, AOL
Location: Gaylord National Resort, Washington, D.C.
To register for this event please visit www.gartner.com/us/outsourcing.
CGS will also provide additional information on customer care outsourcing and BPO solutions at their exhibit booth during show hours. For more information please visit www.cgsinc.com.
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About Gartner Outsourcing & Vendor Management Summit
The Gartner Outsourcing & Vendor Management Summit is a productivity-enhancing event delivering new ways to dramatically improve outsourcing outcomes. The Summit provides unbiased, road-tested advice and best practices necessary to master today's biggest challenges from vendor performance and cost escalation to managing multiple providers. Additional information is available at www.gartner.com/us/outsourcing.
About CGS
For twenty five years, Computer Generated Solutions, Inc. (CGS) has enabled global organizations to build competitive advantages by delivering cross-industry expertise and technology solutions across multiple platforms. CGS offers end-to-end, technology-enabled business solutions and services including ERP, CRM, PLM, PSA, IT services, systems integration, application development, learning, ILT, staffing, IT help desk, BPO and outsourcing solutions. Established in 1984, CGS is headquartered in New York City and maintains a worldwide presence with 18 offices in North America, Europe and Asia. For more information visit www.cgsinc.com.
