Contact:
Mauricio Barberi
Vice President, Worldwide Marketing
Computer Generated Solutions, Inc.
200 Vesey Street, 27th Floor
+1 (212) 261-2074
mbarberi@cgsinc.com
CGS Named a Company on the Move in
Worldwide Contact Center Services for 2009
New York-based Computer Generated
Solutions, Inc. has been recognized for its leadership, strategic
expansion, and growth in Romania over the past two years. CGS
services include inbound customer support, outbound sales and
marketing, and outsourced back-office processes.
New York, NY (July 1, 2009) – Computer
Generated Solutions (http://www.cgsinc.com) has been recognized for
its outsourced Customer Care Services (CCS) offering by industry
analyst firm IDC. CGS appears as a "Company on the Move" in IDC's
Worldwide Contact Center Services 2009* competitive analysis
published in March. CGS and twelve other service providers were
identified as industry leaders in the study based on an overall
consideration of revenue, thought leadership, innovation, and
potential at a time of great industry and economic change. In the
report, IDC pointed to CGS's sophisticated leadership, strategic
expansion, and its growth in Romania. In addition to its numerous
long-term client relationships with global industry leaders, major
service contracts with IBM, Lenovo, Dell, AOL, Vodafone and Orange
were also identified as factors that position CGS well in call
center and other business process outsourcing (BPO) services.
“CEO Phil Friedman’s deep understanding of the international
business environment should continue to propel CGS forward,”
commented Stephen Loynd, Program Manager for Contact Center Services
research at IDC. “A key component of the company’s growth strategy
is its Contact Center Solution (CCS). CGS is pursuing a strategy to
expand its outsourcing business, specifically as it relates to
customer care and finance and accounting.”
With five global locations, 2,500 customer service agents and
support in 14 languages, CGS has the ability to reengineer,
supplement, or completely manage customer support services for
virtually any size company or government agency. CGS call center
services comprise inbound customer service, help desk, and order
fulfillment; outbound sales and marketing, telemarketing, and
customer retention; and outsourcing of accounting, collections,
sourcing and procurement business processes. Specific core CGS
markets and clients include technical support for hardware
manufacturers, telecom operators, consumer electronics, and other
product companies; and collection, logistics, and other back-office
operations for banks, financial institutions, and insurance
companies.
“CGS is moving aggressively to capture gains from new global
realities,” continued Loynd. “The company’s offshore strategy
leverages local expertise. It should continue to benefit from being
a US-based company with operations that reach across the globe.”
“CGS is proud to be recognized as one of the world’s top global
outsourcing services companies,” added Warren Lewis, senior vice
president of contact center solutions at CGS. “This validates our
commitment to building a global presence that leverages local
management and talent to deliver a wide range of services across
broad industry segments. We look forward to continued growth in what
we see as a promising future for outsourced services.”
IDC is a premier global provider of market intelligence, advisory
services, and events for the information technology,
telecommunications, and consumer technology markets. In conjunction
with the study, IDC developed an IDC Leadership Grid to measure how
well the firms profiled are aligned with the market opportunity and
positioned to capture market share. CGS’ inclusion in the IDC report
follows closely its being named as a Top 20 Company in the Training
Outsourcing Industry for 2009 by Training Industry Inc.
About CGS
For twenty-five years, CGS has enabled global enterprises,
regional companies and government agencies to drive breakthrough
performance through technology. With global delivery capabilities,
expertise across leading platforms and deep experience in multiple
industries, CGS has become the IT partner of choice for thousands of
organizations worldwide. CGS delivers a wide array of proprietary
and third-party business applications, technology and business
services, outsourcing solutions and learning & communications
platforms. Headquartered in New York City, CGS maintains a worldwide
presence with 20 offices in North America, Europe and Asia. For more
information please visit
www.cgsinc.com.
# # # #
* Source: IDC, Worldwide Contact Center Services 2009 Vendor
Profiles: The Slide into Uncertainty, Doc # 216987, March 2009.
