Onsite Help Desk

CGS Onsite Help Desk Support specializes in hardware and software "how to" and break/fix solutions.

CGS’s help desk solutions range from providing a small workforce to augmenting a client's existing staff, to delivering a managed operations service. The managed operations service is a comprehensive offering with CGS providing the management, technical staff, and day-to-day delivery of the entire support operation at our client's location. In many cases, CGS also manages the telephony and technical infrastructure.

CGS Onsite Technical Support includes workstations (PC, RISC and Mac), point of sale, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk.