CGS Remote Call Center Support provides end-to-end outsourcing services dedicated to helping companies contain and reduce support costs.
CGS operates multiple state-of-the-art call centers -- onshore, nearshore, and offshore, located throughout the US, Canada and Europe. These facilities manage and staff client helpdesks while providing hardware and software support. All operations are part of one "virtual" center that enables CGS to offer clients superior availability through redundant operations. CGS has the facilities to meet your current requirements along with the ability to expand as your needs change.
Today, CGS' remote call centers offer world-class customer support 24 hours a day, 7 days a week, 365 days a year for the following technologies:
- Over 800 iterations of over 400 commercial applications
- Custom, proprietary, and legacy applications
- Multi-vendor hardware, software, and network operating systems
- LAN & WAN environments
- Desktop through enterprise systems
- Network and server monitoring
A solution can be customized to meet your specific requests, including:
- Dedicated 800 number
- Email/Chat/CallMeBack Support
- Voice over IP (webcall)
Remote Call Center