CGS specializes in delivering Microsoft Dynamics™ CRM, an integrated, adaptable business management solution that automates and streamlines customer relationship processes to help drive business success.
With modules for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a flexible solution that drives consistent, measurable improvements in every business process, enabling closer relationships with customers and helping to achieve new levels of profitability.
Microsoft Dynamics CRM features several workflow innovations that speed use and includes capabilities such as:
- Tight integration with Microsoft Office and Microsoft Outlook gives employees direct access to information from within Outlook and allows information to easily be brought into Microsoft Excel and Microsoft Word. Ease of use and familiarity means quicker user adoption, higher productivity, and a fast return on investment.
- Marketing automation makes it easy to build customer or lead lists, create targeted marketing campaigns, send out e-mail blasts, and track responses for increased marketing ROI.
- Contact and opportunity management features allow for detailed profiles of sales contacts and activity tracking. Reporting capability allows employees to analyze information and generate reports to improve sales productivity.
- Integrated Help Desk system provides a centralized, consolidated view of work calendars and schedules. Easy-to-use, intuitive search function allows service schedulers to find available and qualified resources to deliver service. Instant access to centralized database enables more rapid response promoting better customer service and satisfaction.
- Powerful reporting and analysis tools make it easy to identify opportunities and problems. CRM data can be transferred into Microsoft Office Excel for analysis and into Microsoft Office SharePoint Portal Server for better collaboration.
- Simple to tailor for specific business workflow needs with easy to modify forms, data fields, and information relationships. The ability to easily add custom activities and design custom views allows you to build business logic into CRM, automating repetitive tasks, automatically sending email messages and raising alerts.
Microsoft Dynamics™ CRM
