One of the distinctive features of Unlimited Mailbox is that it permits end-users to continue to work in their regular e-mail environment. This means the end-user can work with their accustomed client interface or the WebAccess interface. Archived messages have a stub inserted for the original message. This stub has the same visual appearance as the original e-mail entry except that “(Archived)” is appended to the subject line.

The above image outlines a typical user workflow when accessing a message archived by Unlimited Mailbox. The process can be described as follows:
- Starting in the User’s Inbox, a message stub is selected to be viewed.
- A link is provided in the message stub that is selected by the User in order to access the original message in its entirety.
- The original message (and applicable attachments) is presented to the user in a Web browser window. This provides a set of actions that can be taken on the message (i.e. Forward, Reply, Reply with History, Search, Close).
- If an attachment is contained in the message, the attachment can be viewed by clicking the provided link.