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December 27, 2018
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CGS' Top 10 Most Popular Posts From 2018

2018 Top 10 Blog Posts

As we reflect on this past year, we’ve provided you with our top 10 most popular blog posts we published in 2018, based on readership metrics from the CGS blog. This year’s posts highlight key trends and checklists for learning and development, business process outsourcing as well as applications. Stay tuned for our 2019 industry trends reports and updates in the coming weeks.

On behalf of all of us at CGS, we wish you a happy and successful 2019!

 

#1 5 Key Trends for Business Process Outsourcing into 2019

Published: May 2, 2018

Topics: Call Center, Outsourcing

Key takeaways: When it comes to key trends for Business Process Outsourcing, be sure to align strategically with your business partners, invest in protecting your vital assets from vulnerabilities, focus on improving the customer experience, invest conservatively in new technology such as Artificial Intelligence (AI), and be consistent when it comes to BPO partnerships.

 

#2 Blockchain’s Impact on the Apparel and Fashion Industry

Published: February 7, 2018

Topics: Business Applications, Enterprise Resource Planning

Key takeaways: Transparency and traceability could be designed into the production and distribution of apparel. Sustainability could be proven. Customers could choose what to buy with new confidence. That’s the promise of blockchain, a concept that is already revolutionizing how business is done in supply chain and other sectors.

 

#3 Measure Onboarding Effectiveness with Employee Time-to-Productivity

Published: March 7, 2018

Topics: Learning & Development, Onboarding

Key takeaways: Take a look at how companies measure time-to-productivity in order to maximize the benefit new hires bring to their organizations. This article also offers some best practices in order to increase the positive impact of your new employees: aligning performance expectations, baselining your program, doing A/B testing and improving employee engagement.

 

#4 Private Label is a Winning Strategy for Retail Success

Published: June 18, 2018

Topics: Business Applications, Enterprise Resource Planning

Key takeaways: What are Private Label Brands? This article defines private label products as those “manufactured by a contract or third-party manufacturer and sold under a retailer’s brand name.” Read the full story to get a deep dive on the top benefits of being a Private Label Brand.

 

#5 Omnichannel Fulfillment Best Practices for Apparel/Fashion Brands and Retailers

Published: February 21, 2018

Topics: Business Applications, Enterprise Resource Planning

Key takeaways: This article suggests supply chain basics are the best way to go for a successful omnichannel fulfillment process: target positive contribution from each channel, pick the right people, align your processes to support omnichannel and use the right technology.

 

#6 Why Soft Skills are the Number One Priority for Learning and Development

Published: May 30, 2018

Topics: Learning & Development

Key takeaway: Organizations are shifting from command-centric hierarchies to a flatter structural model, which requires employees at all levels to be more proficient in soft skills. This article explains which soft skills are currently in demand along with a helpful checklist of how organizations can build and maintain soft skills.

 

#7 19 Quotes on Digital Transformation for C-Suite Executives

Published: September 4, 2018

Topics: Tech Outsourcing

Key takeaway: In this post, we have curated quotes from some of the world’s leading thinkers, innovators, and industry leaders that address the different dimensions of digital transformation and how leaders can think ahead. We hope they leave you inspired!

 

#8 On-Demand Healthcare Platforms are Disrupting the Insurance Industry

Published: March 28, 2018

Topics: Outsourcing, Call Centers

Key takeaways: Health insurance companies are undergoing a major transformation that’s centered around the customer experience. By outsourcing business processes, health care companies can benefit from cost efficiency, process improvement, scalability and improved customer service.

 

#9 4 Steps to Finding the Right Channel Partners for Your Company

Published: April 10, 2018

Topics: Channel Enablement

Key takeaways: Many companies struggle to find the right channel partners for their company. This checklist gives you the right framework you need to be successful: start with describing your ideal partner, collect and analyze the right financial data on your potential partners, use data to find your real partners and create new strategies and use emotional intelligence.

 

#10 Feedback as Proof of ROI: Best Practices for Using Qualitative Data to Complement L&D ROI

Published: March 7, 2018

Topics: Learning & Development

Key takeaway: When considering more subjective measurement to complement Learning ROI calculations, consider a few key steps to ensure success: Tailor your message to the right executive, collect data to test and learn, and boost your qualitative skills.