Customer Service Tip of the Week: Feedback
Customer service can be tricky. All customers are different so it is hard to find a "one size fits all" solution that can be tailored to everyone. While there will likely never be a company that makes 100% of its customers happy, a company that focuses on gearing their agents up for success will surely see positive results.
Companies that make customer service a priority create and uphold a set of standards that all agents should follow as to give customers an impeccable and uniform experience. Every business is different but we have identified a few customer service tips that can be used with any company and will be sharing one every week.
Allow the Customer to Provide Feedback
When trying to provide superior customer service, it is important to know if the information you provided was indeed superior, right? Part of an agent's job is finding out if the customer is satisfied with the service they were given. When ending a call with a customer, it is very important that a customer service agents makes sure their customer's questions were answered. Before getting off the phone, ask questions like: "Did I answer all of your questions today?" or "Was there anything else that you needed help with?" These questions are meant to ensure that all loose ends have been tied and no more issues remain outstanding.