How to Enhance IT Performance with RMM

Roughly 70% of an IT department's budget is spent on routine maintenance and support and, while important, spending the majority of your budget on these routine chores eats away at time that could be spent on innovation or strategic enhancements.

Many small and medium-sized companies are concerned routine operational issues, making it difficult to focus on business analytics and intelligence. Remote Monitoring and Maintenance (RMM) looks to resolve such issues by acting as an extension of your IT team. RMM provides 24-hour monitoring, a convenient help desk as well as preventative maintenance for your most critical systems.

The Cost of Downtime

Gartner predicts that downtime can cost the average company $42,000 per hour. This number may vary across industries and businesses, but it's something that all companies need to be aware of. 

And downtime can cost you more than just money. There are various intangible costs that many companies overlook such as loss of customer trust, exposure to damaging litigation and possible compliance errors. 

A Partner For Your IT Team

Today's IT team members wear many hats. Gone are the days where an IT team's focus is restricted to the routine break-fixes of an organization. Most companies today expect their IT team to understand the latest technologies and strategies to make the company more competitive.

By partnering with your company's IT department, RMM becomes the system handling your company's day-to-day maintenance 24x7x365. With a solution that can be tailored to fit a business's specific needs, RMM provides remote management tools to monitor your desktops, servers and networks. Other benefits include:

• Troubleshooting,
• Network project support,
• Help desk services,
• Backup monitoring configuration & testing, &
• Daily administration.

RMM as a Resource

Many small and medium-sized companies simply do not have the resources to provide 24x7x365 support of all systems. This is where RMM becomes a significant value add. RMM receives real-time information from your company's systems to identify and resolve issues; many times before it is even detected by an IT team. Companies that have implemented RMM have realized a 30%-40% cost savings on average.

The New Goals

With much of a company's IT budgets going to maintaining existing infrastructure, it is time to evaluate other alternatives as to spend these budgets more wisely. By investing in the proper RMM solution, your IT team is able to get the peace of mind they deserve.