Podcast: When it Comes to Customer Service... Were Chatbots Just a Fad?
In our second episode, CGS explore whether chatbots are the future of customer service or do customer still prefer phone calls? CGS recently conducted a consumer survey of 1,000 US consumers where they asked them to weigh in on their likes and dislikes around customer service interactions. Host Evan Aldo is joined by Richard R. Shapiro, who is the Founder and President of the Center for Client Retention and a leading authority in the area of customer satisfaction and loyalty. Watch as they explore the role of artificial intelligence and robotic process automation in this new and exciting era of customer service.
Click here to view the CGS Customer Service Chatbots & Channels Survey results that were mentioned in the podcast.
Learn more about Richard's Center for Client Retention here.
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Natalia Kossobokova is the Content Marketing Manager at CGS. She spearheads the development of global marketing content which includes videos, blog posts, newsletters, editorials, emails and other marketing projects.