Call Center
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What Is Business Process Outsourcing (BPO) and How Does It Work?
May. 22, 2023“BPO” refers to business process outsourcing, which is when a company outsources operations or functions to a third-party business processing service provider.
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
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3 Benefits of Multilingual Customer Support
Jun. 06, 2022Personalization is the standard of excellent customer service, and this includes supporting customers in the language of their hearts. Discover 3 benefits and 3 best practices of multilingual call...
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The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers
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Best Bets for CX Investments in 2022
Mar. 01, 2022What are the top technology and transformation investments brands are making to enhance their customer support and CX?
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Top 5 Call Center Challenges for 2022
Feb. 23, 2022As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.