Jul. 30, 2019
An interview with Customer Experience and AI expert Adrian Swinscoe
Jul. 01, 2019
“People, Processes, and Tools are the foundational building blocks for a successful BPO support model. However, even with the best technologies and tools in place, not having the proper recruiting,...
Jun. 03, 2019
Customer experience (CX) is the battleground where businesses flourish or fail. Enterprises recognize that excellence in customer experience is rapidly becoming their foremost priority. For business...
May. 20, 2019
The CGS report Business Process Outsourcing Trends 2019: A Look Ahead, surveyed 30 industries to assess the current trends in BPO partnerships and to reveal the biggest business challenges that they...
Mar. 25, 2019
Customer experience has been heralded as a new differentiator in the CGS 2019 BPO Look Ahead Report. The results point out that CEOs should focus on improving the overall customer experience in order...