Call Center
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Top 3 Goals for Customer Care in 2022
Feb. 16, 2022Delve into the top 3 goals that leaders have for their customer care and CX this year
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An Investment in Customer Service Training Pays Big Dividends
Jan. 06, 2022You may have heard the saying, “Customer service doesn’t cost.
by Shep Hyken -
Top 5 Business Process Outsourcing Posts from 2021
Dec. 23, 2021The past year has been chockful of changes, challenges and opportunities for business process outsourcing (BPO) and customer/technical support.
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AR Takes the Sting out of Right to Repair
Dec. 21, 2021Right to Repair is a growing movement that has triggered new regulations and customer interactions in several countries worldwide.
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5 Benefits for Manufacturers Adopting Right to Repair
Dec. 15, 2021At one time or another, we’ve all purchased an appliance or device that stopped working or didn’t work correctly.
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Understanding the Total Value of BPO Relationships
Nov. 16, 2021Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team