Apr. 03, 2020
CGS has taken several measures since the beginning of March due to the growing pandemic.
Feb. 03, 2020
We recently spoke with expert Todd Hollrah, who has 20 years of experience in successfully directing multi-site, global contact center operations.
Dec. 09, 2019
Here are four reasons why any company contemplating outsourcing should take a serious look at South Africa as their next offshore outsourcing destination of choice.
Nov. 11, 2019
In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Oct. 21, 2019
Sometimes irate, sometimes adorable, sometimes sentimental, and at other times, rib-ticklingly funny. If you spent time in customer service, chances are you met all of the above customer types and...