Call Center
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Understanding the Total Value of BPO Relationships
May. 07, 2024Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team -
Why Better Customer Experience Is Associated With Higher Revenue
Apr. 15, 2024Customer experience (or CX, for short) is a relatively new concept, but it’s become one of, if not the, key focus for many businesses over the last few years. It’s a major undertaking – one which...
Matthew Klein -
Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
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Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent
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Financial Services: The Case for Outsourcing Customer Services
Sep. 30, 2022Outsourcing the contact center has been a largely accepted practice for many industries in today’s day and age.
