Call Center
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Top 5 Business Process Outsourcing Posts from 2021
Dec. 23, 2021The past year has been chockful of changes, challenges and opportunities for business process outsourcing (BPO) and customer/technical support.
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AR Takes the Sting out of Right to Repair
Dec. 21, 2021Right to Repair is a growing movement that has triggered new regulations and customer interactions in several countries worldwide.
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5 Benefits for Manufacturers Adopting Right to Repair
Dec. 15, 2021At one time or another, we’ve all purchased an appliance or device that stopped working or didn’t work correctly.
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Understanding the Total Value of BPO Relationships
Nov. 16, 2021Globalization demands that organizations stay competitive and agile. This has never been clearer than the past couple of years.
CGS BPO Team -
How Your Customer Support Defines Your Brand
Oct. 19, 2021Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has really ramped up over the past couple of years.
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Top COVID Challenges for Contact Centers in 2021
Sep. 08, 2021To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center operations