Outsourcing
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Will AI Replace Customer Service?
Feb. 20, 2024Empowered with emerging technologies such as artificial intelligence (AI), machine learning (ML), big data and analytics, more organizations are engaging automation technology to achieve higher cus
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Enhancing Customer Experience in the Financial Industry: How Contact Centre Solutions Can Make a Difference
Feb. 15, 2024The financial industry, long known for imposing brick-and-mortar buildings and stern-looking tellers, has entered a new era.
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Local vs. Overseas Outsourced Technical Support
Jan. 24, 2024Thanks to dramatic improvements in remote IT capabilities, today's businesses can choose between onshore and offshore support.
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Best Practices of Multilingual Call Center Services
Dec. 22, 2023Language and cultural barriers are among the most prevalent
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What Is Omnichannel Retail and What Are the Benefits?
Dec. 20, 2023If you've ever found a shoe you liked, only to find the store is missing your size, you might recognize going through a process such as this:
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How to Effectively Manage High Call Volume
Dec. 15, 2023When business increases, call volumes follow.