Tech Outsourcing
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The 3 Basic Rules of Call Center Excellence
Apr. 12, 2022Even with the best technologies in place, not having the proper recruiting, hiring and training processes will impact your ability to successfully deliver quality support to your customers
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Best Bets for CX Investments in 2022
Mar. 01, 2022What are the top technology and transformation investments brands are making to enhance their customer support and CX?
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Top 5 Call Center Challenges for 2022
Feb. 23, 2022As businesses and countries work toward a next normal from the pandemic, leaders focus on the 2022 business horizon.
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Top 3 Goals for Customer Care in 2022
Feb. 16, 2022Delve into the top 3 goals that leaders have for their customer care and CX this year
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An Investment in Customer Service Training Pays Big Dividends
Jan. 06, 2022You may have heard the saying, “Customer service doesn’t cost.
by Shep Hyken -
How Empathy and Technology Can Build Customer Loyalty
Sep. 29, 2021The pandemic has altered the journeys taken by both companies and customers. How we offer services and products, and where and how we meet customers has changed.