Written by

Frank Bianchi
October 29, 2015

Why Should the C-Suite Care About RMM?

When you think about the evolution of reporting, business intelligence and analytics, history will show that the emphasis has been targeted at financial, transaction, customer and sales related information. This makes sense when you consider that the health of the pipeline drives sales, customer reporting provides an understanding of customer service and overall satisfaction, transactions are often subject to  compliance requirements and financials drive your P&L for both revenue and cost. Yet, there are other areas of analytics being mined daily with the Internet of Things for unstructured data, social media and new mobile analytics and dashboards being some of the most exciting.  

 

Visibility for C-Suite

CFO’s, CEO’s, CTO’s and CIO’s want to know where the goldmine is that can identify additional areas of optimization, insights into unplanned capital expenditures, compliance status and currency against  software and hardware assets or the risk profile on attempts to penetrate your firewall? These are a few examples of an entire set of key performance indicators available with an RMM solution.

What is RMM?

RMM is a capability that leverages proactive alerts, monitoring agents and analytics developed to “prevent” issues and to provide “early detection” on potential problem areas. These tools operate 24 X 7 X 365 so you are able to develop trends, understand peaks, predict when capital investments are required or enhance security components to protect company IP and brand.

Envision a jet pilot dashboard with the C-level executives at the helm. The reports and analytics are run against your enterprise infrastructure and presented with strong visual techniques (Heat Map, Charts, Dials) for consumption and actions. You now have the information required to steer the company infrastructure towards additional savings, mitigate risk or sure up certain areas which are not performing well. In industries where seasonality is applicable or where compliance rules are stringent, the savings can be in the millions of dollars.

RMM Magic

No one likes to think about what could occur in retail in November and December if downtime was encountered. Getting daily visibility into the health of your infrastructure presented as executive scorecards and dashboards will provide you the peace of mind to operate with confidence or to take steps in areas that are flagged for needing attention.

This technology allows issues to be resolved quicker and easier without the company even knowing. RMM provides full support including hands-on maintenance, patch management and systems upgrades for clients’ core applications. With prolonged, efficient, and current services, this technology can remotely upkeep clients’ essential systems from anywhere in the world.

The beauty of RMM is that it allows for 24x7x365 remote support so nothing slips through the cracks. Any company can rest easy knowing that their mission critical systems are in capable hands being monitored at all times.

Written by

Frank Bianchi

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