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Outsourcing, Tech Outsourcing

Tips to Set Up an Ad Hoc Call Center in the COVID Era

COVID-19 has changed life as we knew it, and this is increasingly evident in terms of social services related to...

Read More

Learning, Augmented Reality

6 Business Use Cases for Augmented Reality that Drive ROI

Augmented Reality (AR) has proved a key technology for solving some of the toughest business challenges of the COVID-19 era, but that...

Read More

Learning

Outside-In Thinking for Learning and Development

One of the more surprising findings of CGS’s sixth annual end-of-year survey of learning and development (L&D)...

Read More
Scientist with Virtual Reality Headset interacts with holographic interface

14 FAQs: A Beginner’s Guide to Evaluating AR, MR, and VR Solutions for Enterprise Workplaces

Augmented Reality / Learning

Between the challenges of remote work introduced by the pandemic and the accelerating technological progress that’s affecting every facet of the economy, businesses are looking towards...

By John Himes January 13, 2021

Four Use Cases for Augmented Reality in Medical Education

Augmented Reality / Learning

 

 

January 12, 2021
Hand holding tablet with AR maintenance application

How AR Technology Helps Organizations Recover from the Impact of COVID-19

Augmented Reality / Outsourcing

The COVID-19 pandemic created massive challenges for both individuals and organizations alike.

By John Himes January 07, 2021
Using Augmented Reality to Digitally Transform Frontline Support in the Post-COVID Era

Using Augmented Reality to Digitally Transform Frontline Support in the Post-COVID Era

Augmented Reality / Outsourcing

While there are promising signs of an end to the COVID-19 pandemic, the scale of business implications show no signs of waning as we turn the corner into 2021.

By James Kobielus December 23, 2020

Top 6 Biggest challenges to implementing AR technology in 2021

Augmented Reality

Companies are increasingly devoting financial resources to augmented reality technology.

By Jessica Baron December 17, 2020
Paul Magel speaks about the future of apparel and fashion on the Retail Revolution podcast

Podcast: Conversation with Paul Magel

Applications / ERP / PLM

Paul Magel, president of Business Applications division, recently discussed a range of topics related to how fashion businesses can leverage technology to create supply chain visibility and...

December 16, 2020
Engineer designs car with AR technology

Top 5 Use Cases for Augmented Reality (AR) in 2021

Augmented Reality / Learning

We’ve come a long way since Pokemon Go introduced AR to the general public in 2016.

By John Himes December 10, 2020
call center agent having fun at work

Humor Can Be a Call Center Agent’s Best Tool in Times of Turmoil

Call Center

A good laugh can be cathartic and help keep us grounded and focused in tough times.  Keeping things lighthearted can also help call center agents deliver a more enjoyable customer

December 01, 2020
Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Frontline Call Center Agents Share Tips for Handling Stressful Customer Interactions

Call Center / Outsourcing

It’s 2020, we’re all on edge. Covid-19 shut down businesses and sent a lot of people to work from home.

November 24, 2020
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