Learning
Speaking ROI: A Universal Language to Align Learning with the C-Suite
We’re on a mission to help learning leaders navigate the issue of ROI. Leveraging our insights into key metrics, we’ve created a...
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We’re on a mission to help learning leaders navigate the issue of ROI. Leveraging our insights into key metrics, we’ve created a...
Outsourcing, Call Center
How Your Customer Support Defines Your Brand
Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has...
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Customer support has always been an important part of a product or brand, but the focus on maximizing the customer experience has...
Applications
How to Achieve a Successful Software Implementation
WORKFORCE DEVELOPMENT AND CHANGE MANAGEMENT ARE KEY
In the midst of global disruptions and changing consumer habits, the...
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WORKFORCE DEVELOPMENT AND CHANGE MANAGEMENT ARE KEY
In the midst of global disruptions and changing consumer habits, the...
Measuring What Matters: 10 Learning Analytics to Live By
What learning and development leaders typically measure for analytics and KPIs, and opportunities where they can go deeper
Measuring the ROI of PLM for Post-Pandemic Success
Company executives and key stakeholders, use this checklist to calculate the ROI of fashion PLM software and gain a comprehensive understanding of where your apparel company stands today—and...
9 Tips for Building a Business Case for Outsourcing
An outstanding BPO experience begins with an outstanding business case. Preparing a clear business case and set of goals is essential to ensuring that both you and your outsourcing partner...
Shop Floor Control: The Recipe for Manufacturing "Made in America" Success
In decades past, “Made in America” products were a point of national pride, and then they seemed to slowly disappear from hangers and shelves.
6 Learning Trends and How to Put Them to Work
The pandemic has shone a spotlight on certain trends that were emerging in early 2020, many of which have accelerated in virtually every field.
Top COVID Challenges for Contact Centers in 2021
To help businesses across all industries succeed in the COVID-19 era, CGS surveyed more than 200 top company leaders and decision makers about how COVID-19 is impacting their call center...
7 Keys to Succeed with Curated Fashion Platforms
Fashion subscription programs and curated fashion platforms proliferate.
CGS Sponsors Talented Tennis Players in International Tournament
People around the world are passionate about sports, and the same is true for CGS employees.
Top 3 Business Challenges and How Outsourcing Can Help
In our 2021 survey, we put three very direct questions about support to 200 business leaders and