Here are six useful resources to help you personalize your end-user’s learning experience.
This blog will be the first in a series zeroing in on these unique markets and their relationship with PLM. And we’re starting with why the uniform industry relies on PLM.
In our second podcast, Evan Aldo is joined by Richard R. Shapiro to explore whether the chatbot trend is fading in the customer service field.
Marketing learning is usually the very last phase of course design. After all of the design, development, sign offs, and pilots, it is the afterthought before the next project is started. ...
Contact centers act as the first line of defense in the efforts to ensure high customer satisfaction and a positive customer experience.
Two top L&D experts discuss the future of learning in the workplace, skills gaps and the role technology will play in driving digital transformation.
As the sharing economy continues to grow, numerous brands and retailers are following the lead by offering rental subscription services.
Customers expect and use multiple channels to access customer support. “Most customers will still prefer to use an automated or self-service option as long as it is convenient and easy to...