Disruption in the Channel
New technologies are introducing major changes and new growth opportunities in the channel. Over the last three years, cloud computing, big data and analytics, BYOD, connected devices and the Internet of Things have redefined how vendors go to market with their partners.
More than two-thirds of all IT revenue flows through indirect channels, staying ahead of the curve and creating a strong channel enablement and management program are top priority. In response, channel marketing and sales leaders are putting new plans in place to gain market share through their diverse partner ecosystems, including resellers, managed service providers, solution providers, independent software vendors and system integrators.
Leveraging over 30 years of experience enabling, sales activating and supporting over 45,000 partners for IT vendors, CGS has found that a critical component to gaining market share and achieving optimum sales results is winning partner mindshare and loyalty.
More specifically, in the SMB space when partners receive a higher level of sales enablement assistance and support from a solution provider, they reward the vendor by prioritizing their solutions over other brands.
While you maintain focus on your top-tier partners, CGS grows and manages your other partners through our cost-effective and proven techniques for nurturing, enabling, sales activating and supporting these partners for optimal sales results year-over-year.
Exceptional Service – Global Reach
Like you, we are obsessed with driving sales through partners by providing exceptional service.
CGS has thousands of employees throughout North America, Europe, Latin America and Asia Pacific to help you reach new markets around the globe through your partner program.
We recruit committed channel partners and guide them through a robust training program focused on sharpening sales skills and quickly becoming confident selling your solutions through specialized sales accelerator tools.
Watch the video to learn how CGS helped Red Hat drive sales by 5x.
Eliminate the 80/20 rule
CGS’s channel partner program offers solution providers a compelling, competitive differentiator for SMB partners as well as partners that are not fully engaged. Our program is centered on five proven tactics:
- Partner Recruitment
- Partner Engagement
- Partner Enablement
- Partner Sales Activation and Marketing
- Ongoing Partner Support
Our clients’ success lies in our ability to drive incremental revenue by identifying partners who align with each vendor’s core markets and solutions, establishing relevant training, accelerating sales ramp-up time with the right mix of sales aids and messaging, and providing ongoing first-, second- and third-level support based on vendor requirements.
+90% of customers have returned to CGS for additional call center services for nine years or more
45+ million interactions with customers per year
70% of employees have a college degree and/or an advanced certificate in their field of support
CGS Named ICMI 2017 Global Contact Center Awards Finalist
Recognized in the Best Outsourcing Provider category
CGS Named to the 2017 Global Outsourcing 100®
Recognized among the world’s best outsourcing services providers for second consecutive year
CGS Mencionado en la guía 2017 Global Outsourcing 100®
Reconocidos entre los mejores proveedores de servicios de outsourcing del mundo por segundo año consecutivo
Webinars & Events
CGS to participate in ITEXPO panel on the evolution of customer service
Michael D. Mills, SVP, Call Center Solutions, to offer expertise on customer service trends and best practices
CGS to Speak at Contact Center Executive Exchange
Michael Mills, Senior VP, Global Contact Center Sales and Solutions, to present session on omni-channel customer experience
Customer Service Summit – Sept 10, Central Park Araucano, Santiago Chile
CGS is proud to be sponsoring and exhibiting at the Customer Service Summit this year, which will take place on September 10, 2015 at Central Park Araucano, Santiago Chile. The Customer Service Sum