Job Openings- Europe

Contract Renewal Specialist with Italian

Position Description:

  • Work in a team environment to help drive software sales for a large multi-national technology company specializing in virtualization, SaaS and Cloud.
  • Initiate, develop, and manage a relationship with Business Partners by providing regular contact (telephone and email) to an assigned group of IT companies throughout the EMEA region, with the primary goal being to increase software sales at each Business Partner location.
  • Daily calls with Business Partners will be required. These will focus on closing of current business opportunities, as well as the promotion of Sales Training and other Sales initiatives.
  • Consistent and accurate documentation of all Partner interactions will be required.
  • Participate in management meetings both internal and with our client, projecting the outmost in professionalism at all times.
  • Be responsible for meeting metric goals such as sales targets and contact rates.

 

Essential Skills and Qualifications:

  • At least one year in a sales-oriented role, preferably IT / Software Sales.
  • Candidate must be technically savvy, and possess the ability to quickly learn new technologies and become Sales Certified quickly (All Sales training will be supplied.)
  • Strong communication skills over the phone is a must.
  • Experience and/or knowledge of the Virtualization, SaaS and Cloud Software Industry is a definite asset.
  • Must be able to demonstrate good writing skills.
  • Working knowledge of Microsoft Office (Outlook, Word, and Excel).
  • Working knowledge of SalesForce.com a definite asset.
  • High School Graduate is a must, with preference given to candidates with a post-secondary degree.
  • Strong problem-solving, organizational, and interpersonal skills.
  • Ability to work in a fast-paced, goal-oriented environment.
Customer Care with Romanian – Brasov / Sibiu / Targu Jiu

Candidatul Ideal

Dacă crezi că niciodată nu ai învățat destul și că fiecare interacțiune cu un om îți aduce nenumărate lecții și modalități de a evolua, atunci cel mai probabil te vei simți ca acasă în mijlocul echipei de Customer Support.

Suntem în căutare de oameni plini de energie ca tine, care își doresc să devină mai buni! Dacă îți sună bine, hai în #CGSDreamTeam!

 

Descrierea Job-ului

  • Preluarea apelurilor telefonice venite din partea clientilor;
  • Identificarea problemelor cu care se confrunta acestia si stabilirea celei mai bune si rapide metode de rezolvare
  • Solutionarea sau directionarea catre departamentul potrivit
  • Inregistrarea interactiunii cu clientul.

 

Bonusuri de performanta

Incurajam evolutia si determinarea angajatilor nostrii de aceea oferim:
• Bonusuri de performanta cu beneficii financiare si non financiare pentru angajatii nostri
• Oportunitatea de a-si dezvolta cariera si a aplica pentru o pozitie de suport sau Management.
• Posibilitatea de a primi o stea cu numele lor pe aleea Walk of Fame din cadrul companiei, unde ne exprimam recunostinta pentru angajatii care au adus inovatie si o perspectiva noua in CGS.

Beneficii aditionale
• Asigurare medicala private
• Contract pe perioada nedeterminata
• Dezvoltarea abilitatilor de comunicare si negociere
• Posibilitatea de a face parte dintr-o industrie dinamica si plina de oportunitati

Accounts Receivable with French - Bucuresti

Skills required

- Advanced French skills;
- Detail oriented;
- Ability to work under stress conditions;
- Team player ;
- Communication and negotiation skills;
- Night and week-end shifts availability;
- Basic accounting knowledge.

Job Description

- Payments posting (checks, wire transfer, ACH) according to the given instruction;
- Payment reconciliations (returned payments, misapplied payments and refunds);
- Payment identification (when there are not enough information regarding sender and instruction) ;
- Maintain communication with involved departments (billing, contract maintenance, legal);
- Preparing financial reports for specific activities.

Benefits:
-Private medical insurance
-Account to online library
-Meal Tickets
-A 7card Subscription
-Incentives and also bonuses for our employees – financial and non-financial;
-Salary increase based on seniority;
-Work from home option.
-The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
-Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.
 

Magyar nyelven beszélő ügyfélszolgálati munkatárs Csíkszeredában

 

Jó magyar nyelvű kommunikációs készségek

- Céltudatosság, proaktívitás
- Pontos és határozott fellépés
- Hajlandó megfelelni a rugalmas munkaprogramnak
- Csapatszellem
- Stressztűrő képesség
- Magabiztos felhasználói szintű számítógépes ismeret birtokában van
- Ügyfélorientált, türelmes és nyitott személyiség

Főbb feladatok:
- Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
- Ügyfelek bejelentéseinek beazonosítása
- Gyors probléma felismerés és a megfelelő megoldás megtalálása
- Megoldás vagy eszkaláció az illetékes osztály felé
- Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:

- Dinamikus, fiatalos, jó hangulatú csapat

- Fejlődési lehetőségek

- Kiemelked ő alapbér és teljesítmény arányos jutalék, versenyképes juttatási csomag

- Felkészítő szakmai tréning minden alkalmazottunk részére

Spanish Customer Support - Brasov

Required Skills

We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.

  • Are you fluent in Spanish?
  • Are you able to work independently and efficiently meet deadlines?
  • Then join our team, we are glad to welcome you!

Job Description

• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time;
• Establish a good working relationship with customers and other professionals

Benefits: 
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest;
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
• Private medical insurance.
 

Accounts Receivable with English - Bucharest

Ideal Candidate:

Are you an organized wizard with a passion for numbers? Do you think that the finance department is where all the magic happens? If the answer is yes, then we are very excited to welcome you to our Accounts Receivable Team!

We think alike if you:

  • Are able to manage accounting figures and financial records;
  • Have Data entry skills along with a knack for numbers;
  • Enjoy being a night owl in order to work night shifts;
  • Have Customer service orientation and negotiation skills.

What are your daily tasks:

  •  Process accounts and incoming payments in compliance with financial policies and procedures;
  •  Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data;
  • Prepare bills, invoices and bank deposits;
  •  Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted;
  • Verify discrepancies by and resolve clients’ billing issues;
  • Facilitate payment of invoices due by sending bill reminders and contacting clients;
  • Generate financial statements and reports detailing accounts receivable status.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Review Response Representative with German & English - Brasov

Responsibilities:

  • Read and respond to customer reviews on behalf of our biggest clients
  • Master a variety of brand voices and writing strategies
  • Utilize customer service skills, creative writing, and public relations knowledge to communicate with customers on various public platforms

Requirements:

  • Business fluency in German and English (written and spoken) required;
  • An excited believer in our product and what it offers to our clients;
  • A problem solver who is excited by diagnosing complex issues;
  • Outgoing and energetic, allowing your personality to shine through your work;
  • A self-starter with the ability to work independently;
  • Passionate about helping clients;
  • Eager to learn and be part of a growing team;
  • Able to welcome and embrace change in an innovative company environment.
Italian Customer Support - Bucharest & Brasov

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Are fluent in Italian;
  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day.

What are your daily tasks

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:
Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;

• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.

French Customer Care - Bucharest / Brasov / Sibiu

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Are fluent in French;
  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day;

What are your daily tasks:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.

Partner Support Team with Spanish and English- Brasov

Ideal Candidate

Minimum Requirements

  • Business fluency in Spanish and English (written and spoken) required
  • An excited believer in our product and what it offers to our clients
  • A problem solver who is excited by diagnosing complex issues
  • Outgoing and energetic, allowing your personality to shine through your work
  • A self-starter with the ability to work independently
  • Passionate about helping clients
  • Eager to learn and be part of a growing team
  • Able to welcome and embrace change in an innovative company environment

Your primary responsibilities include communicating with our Spanish and English speaking clients over emails; assisting them with their needs and sharing product expertise. We’re looking for problem solvers and self-motivators who are passionate about customer service and its potential to transform businesses all over the globe!

Responsibilities:

  • Be an expert for all EMEA accounts, acting as a resource for our clients across Europe
  • Educate and empower our customers to become better users of our product
  • Answer all questions related to the product and escalate when necessary
  • Help diagnose and resolve technical issues to improve overall client experience with us
  • Own the customer experience and work to exceed their expectations
  • Make an impact on our clients by maintaining friendly and helpful relationships
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Think of creative ways to improve team efficiency and structure as the company continues to grow
  • See your own ideas help change and grow the EMEA Support team

We offer:
Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial
• The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS.
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Other Benefits:
• Private medical insurance
• Undetermined contract
• You will be part of a very dynamic industry
• You will excel in your communication and negotiation skills

Kunden-Support Spezialisten - Hermannstadt

· Kompetentzen in Deutsch

· In der Lage zu sein, unabhängig, effizient zu arbeiten und Fristen einzuhalten;

· Eigenmotivation, Detail-orientiert und organisiert;

· Erfahrung in Hard-und Software-Problemen;

· Ausgezeichnete Kommunikationsfähigkeiten (mündlich und schriftlich), zwischenmenschliche , organisatorische und
Präsentationsfähigkeiten;

 

· Kunden-Unterstützung und technische Problemlösung per Telefon und E-Mail;

· Installation und Konfiguration von Computer-Hardware Betriebssysteme und Anwendungen;

· Problembehandlung in System-und Netzwerk-Probleme und Diagnose und Behebung von Hardware / Software-Fehler;

· Unterstützung einschließlich in der Verfahrensdokumentation;

· Reaktion innerhalb der vereinbarten Fristen;

·Ein ständiges Arbeiten an einer Aufgabe bis zum Abschluss;

· Prioritäten setzen bzw Verwalten von mehreren offenen Fällen, zur gleichen Zeit;

· Eine gute Zusammenarbeit mit Kunden und anderen Fachleuten herstellen

Customer Support Specialist with German - Bucharest/Brasov

Ideal Candidate

A job within the CGS Technical Support team involves attention to detail, a proactive attitude and a desire to be part of a group of enthusiastic young people who are having fun while working. 

You will be right at the heart of matters as you need to deal directly with employees and customers who have technical problems such as: trouble with their email accounts, forgotten passwords or other login details, viruses, malware attacks and any other suspicious activity.

We think alike if you:

  • Are fluent in German;
  • Consider listening, an important part of the job, because most IT support professionals work over the phone, you must be able to listen to resolve a customer's problem actively;
  • Have Problem-solving skills, they are vital for IT specialists to determine the cause of a technological malfunction
  • Value patience, because the issues that accompany technical troubleshooting require from your part to take your time and assess the case when working with a customer.

What are your daily tasks:

  • Installation and configuration of a company’s computer hardware operating systems and applications;
  • Maintenance and monitoring of computer networks and systems;
  • Logging the queries of customers and employees;
  • Analysis of call logs in order to discover any underlying issues or trends;
  • Diagnosing and solving hardware or software faults;
  • Testing and evaluating new technology;
  • Responding to call-outs in a timely fashion.

 

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

Performance bonuses
We value improvement and professional achievement therefore we offer:
• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Magyar nyelven beszélő ügyfélszolgálati munkatárs Brassóban

Jó magyar nyelvű kommunikációs készségek
- Céltudatosság, proaktívitás
- Pontos és határozott fellépés
- Hajlandó megfelelni a rugalmas munkaprogramnak
- Csapatszellem
- Stressztűrő képesség
- Magabiztos felhasználói szintű számítógépes ismeret birtokában van
- Ügyfélorientált, türelmes és nyitott személyiség

 

Főbb feladatok:
- Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
- Ügyfelek bejelentéseinek beazonosítása
- Gyors probléma felismerés és a megfelelő megoldás megtalálása
- Megoldás vagy eszkaláció az illetékes osztály felé
- Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:
- Dinamikus, fiatalos, jó hangulatú csapat
- Fejlődési lehetőségek
- Kiemelkedő alapbér,és teljesítmény arányos jutalék, versenyképes juttatási csomag
- Felkészítő szakmai tréning minden alkalmazottunk részére

Customer Care with English – Bucharest / Brasov / Galati/ Sibiu

 

Ideal Candidate

If you’re looking for ways to improve yourself and every interaction with another person brings you countless lessons and ways to evolve, then you will most likely feel at home being part of our Customer Support team!

We think alike if you:

  • Want to maintain a positive, empathetic and professional attitude toward customers at all times;
  • Have a knack for using technology to your advantage and by doing so, working smarter and faster every day;
  • Enjoy having conversations in English and think that learning a new language is always a good challenge;
  • Are truly a night owl and enjoy working night shifts.

What are your daily tasks:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Processing orders, forms, applications and requests;
  • Keeping record of customer interactions, transactions, comments and complaints.

More reasons to join our team:

Professional Training
Because we believe in lifelong learning and professional development we offer:
• One month start-up training;
• E-courses for keeping up with the novelty factor in our jobs;
• Subscription to an online library that will provide reading material for your areas of interest.

 

Performance bonuses
We value improvement and professional achievement therefore we offer:

• Incentives and also bonuses for our employees – financial and non-financial;
• The opportunity to take your career to the next level and apply for a middle/upper management position in CGS;
• Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective to our company.