Job Openings

Back Office Representative with German - Sibiu

Ideal Candidate:

Wir sind Teil der Branche die den Menschen zur Verfügung steht: wir bearbeiten Kundenanliegen, Beschwerden und Anfragen via e-mail. Beherrschen Sie die Deutsche Sprache? Sind Sie begabt im Umgang mit einem Computer? Wenn ja, freuen wir uns, Sie kennenzulernen!
Wir suchen Kollegen mit guten Verhandlungsfähigkeiten, Überzeugungskraft und in der Lage sind, Kundenbedürfnisse zu entdecken.

Responsibilities:

- Bearbeitung der Kundenanliegen, Beschwerden und Anfragen via e-mail
- Prompte Antwort auf Kundenanfragen
- Behandlung und Behebung der Kundenbeschwerden
- Kennzeichnung der Kundendaten
- Eintragung der einzelnen Massnahmen

- Arbeitszeiten Montag bis Freitag, von 9:00 bis 17:30
- Entwicklungsmöglichkeiten
- junges, dynamisches team
- finanzielles Angebot über dem durchschnittlichen Gehalt, Performance-bonus und motivierendes Leistungspaket
- spezifische Schulungen für jede Aktivität
- Es besteht die Möglichkeit Teilzeit (4 oder 6 Stunden) oder Vollzeit zu arbeiten

Magyar nyelven beszélő ügyfélszolgálati munkatárs Csíkszeredában

 

Jó magyar nyelvű kommunikációs készségek

- Céltudatosság, proaktívitás
- Pontos és határozott fellépés
- Hajlandó megfelelni a rugalmas munkaprogramnak
- Csapatszellem
- Stressztűrő képesség
- Magabiztos felhasználói szintű számítógépes ismeret birtokában van
- Ügyfélorientált, türelmes és nyitott személyiség

Főbb feladatok:
- Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
- Ügyfelek bejelentéseinek beazonosítása
- Gyors probléma felismerés és a megfelelő megoldás megtalálása
- Megoldás vagy eszkaláció az illetékes osztály felé
- Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:

- Dinamikus, fiatalos, jó hangulatú csapat

- Fejlődési lehetőségek

- Kiemelked ő alapbér és teljesítmény arányos jutalék, versenyképes juttatási csomag

- Felkészítő szakmai tréning minden alkalmazottunk részére

Back Office Representative with German - Brasov

Wir sind Teil der Branche die den Menschen zur Verfügung steht: wir bearbeiten Kundenanliegen, Beschwerden und Anfragen via e-mail. Beherrschen Sie die Deutsche Sprache? Sind Sie begabt im Umgang mit einem Computer? Wenn ja, freuen wir uns, Sie kennenzulernen!
Wir suchen Kollegen mit guten Verhandlungsfähigkeiten, Überzeugungskraft und in der Lage sind, Kundenbedürfnisse zu entdecken.

 

- Bearbeitung der Kundenanliegen, Beschwerden und Anfragen via e-mail
- Prompte Antwort auf Kundenanfragen
- Behandlung und Behebung der Kundenbeschwerden
- Kennzeichnung der Kundendaten
- Eintragung der einzelnen Massnahmen

- Arbeitszeiten Montag bis Freitag, von 9:00 bis 17:30 
- Entwicklungsmöglichkeiten
- junges, dynamisches team
- finanzielles Angebot über dem durchschnittlichen Gehalt, Performance-bonus und motivierendes Leistungspaket
- spezifische Schulungen für jede Aktivität
- Es besteht die Möglichkeit Teilzeit (4 oder 6 Stunden) oder Vollzeit zu arbeiten

Accounts Receivable with English - Bucharest

Ideal Candidate:

- Advanced English skills;
- Detail oriented;
- Ability to work under stress conditions;
- Team player;
- Communication and negotiation skills ;
- Night and week-end shifts availability.
- Basic accounting knowledge

Responsibilities:

- Payments posting (checks, wire transfer, ACH) according to the given instruction;
- Payment reconciliations (returned payments, misapplied payments and refunds);
- Payment identification (when there are not enough information regarding sender and instruction) ;
- Maintain communication with involved departments (billing, contract maintenance, legal);
- Preparing financial reports for specific activities.

Dutch Customer Support - Bucharest

Ideal Candidate:

We are in the business of helping people: we resolve customer questions, complaints and requests via telephone. Are you proficient in Dutch ? Are you very skilled in using a computer? If so, we are glad to meet you!

We are looking for colleagues able to meet results as requested by management and prove to be a client oriented person. If you pay attention to detail and accuracy, have problem analysis and problem-solving skills, we invite you to apply for this job.
Experience in related fields Customer Care is desired, but not mandatory.

Responsibilities:

- Resolve customer questions, complaints and requests via telephone.
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Perform customer verifications
- Manage customers' accounts
- Offer customer support using different software applications.
- Record details of actions taken

Italian Customer Support - Bucharest/Brasov/Galati

Ideal Candidate:

• Proficient in Italian and medium English skills
• Able to work independently and efficiently to meet deadlines;
• Self motivated, detail-oriented and organized;
• Experience with hardware and software issues;
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills

Responsibilities:

• Provide client support and technical issue resolution via phone and e-mail
• Installing and configuring computer hardware operating systems and applications;
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and managing many open cases at one time;
• Establish a good working relationship with customers and other professionals

 

French Customer Care - Bucharest/Brasov/Sibiu/Galati

Ideal Candidate:

We are in the business of helping people: we resolve customer questions, complaints and requests via telephone. Are you proficient in French ? Can you work in the afternoon and night schedule? Are you very skilled in using a computer? If so, we are glad to meet you!

We are looking for colleagues able to meet results as requested by management and prove to be a client oriented person. If you pay attention to detail and accuracy, have problem analysis and problem-solving skills, we invite you to apply for this job.
Experience in related fields Customer Care is desired, but not mandatory.

Responsibilities:

- Resolve customer questions, complaints and requests via telephone.
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Perform customer verifications
- Manage customers' accounts
- Offer customer support using different software applications.
- Record details of actions taken

 

Mobile Account Consultant- Sibiu/Galati

Ieal Candidate

Do you have English skills and can you easily convince others to trust you? 
Do you need experience and money at the same time and are you searching for a job?
At CGS we are hiring on a brand new customer service-sales combined position!

Responsibilities:

CGS offers a great paid training experience for 6 weeks and continuous support with feedback in order for you to perform, learn and give the best you’ve got while working with US customers over the phone!

Last but not least, do you think you need a new Smartphone? Is your Laptop running slow and you would like a new one? Is your living room dreaming for a big screen TV? All these prizes and a lot more will be available soon!
Like that wouldn`t be enough, you can grow within our company if you have what it takes, and I think you do!

Kunden-Support Spezialisten - Hermannstadt

· Kompetentzen in Deutsch

· In der Lage zu sein, unabhängig, effizient zu arbeiten und Fristen einzuhalten;

· Eigenmotivation, Detail-orientiert und organisiert;

· Erfahrung in Hard-und Software-Problemen;

· Ausgezeichnete Kommunikationsfähigkeiten (mündlich und schriftlich), zwischenmenschliche , organisatorische und
Präsentationsfähigkeiten;

 

· Kunden-Unterstützung und technische Problemlösung per Telefon und E-Mail;

· Installation und Konfiguration von Computer-Hardware Betriebssysteme und Anwendungen;

· Problembehandlung in System-und Netzwerk-Probleme und Diagnose und Behebung von Hardware / Software-Fehler;

· Unterstützung einschließlich in der Verfahrensdokumentation;

· Reaktion innerhalb der vereinbarten Fristen;

·Ein ständiges Arbeiten an einer Aufgabe bis zum Abschluss;

· Prioritäten setzen bzw Verwalten von mehreren offenen Fällen, zur gleichen Zeit;

· Eine gute Zusammenarbeit mit Kunden und anderen Fachleuten herstellen

Customer Support Specialist with German - Bucharest/Brasov

Ideal Candidate:

We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.
Are you proficient in German?
Do you have medium English skills?
Do you have some experience with hardware and software issues?
Are you able to work independently and efficiently meet deadlines?
Then join our team, we are glad to welcome you!

Responsibilities:

• Help the customers: provide client support and technical issue resolution via phone and e-mail
• Providing help for installing and configuring computer hardware operating systems and applications;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time;
• Establish a good working relationship with customers and other professionals

Magyar nyelven beszélő ügyfélszolgálati munkatárs Brassóban

Jó magyar nyelvű kommunikációs készségek
- Céltudatosság, proaktívitás
- Pontos és határozott fellépés
- Hajlandó megfelelni a rugalmas munkaprogramnak
- Csapatszellem
- Stressztűrő képesség
- Magabiztos felhasználói szintű számítógépes ismeret birtokában van
- Ügyfélorientált, türelmes és nyitott személyiség

 

Főbb feladatok:
- Meglévő és leendő ügyfelek részéről érkező bejövő hívások kezelése
- Ügyfelek bejelentéseinek beazonosítása
- Gyors probléma felismerés és a megfelelő megoldás megtalálása
- Megoldás vagy eszkaláció az illetékes osztály felé
- Az ügyféllel folytatott beszélgetés rögzítése nyilvántartási rendszerünkben

Előnyök:
- Dinamikus, fiatalos, jó hangulatú csapat
- Fejlődési lehetőségek
- Kiemelkedő alapbér,és teljesítmény arányos jutalék, versenyképes juttatási csomag
- Felkészítő szakmai tréning minden alkalmazottunk részére

Customer Care with Romanian – Bucharest/ Brasov/Sibiu/Targu Jiu

Ideal Candidate:

  • Very good computer literacy
  • Able to meet results as requested by management and prove to be a client oriented person
  • Attention to detail and accuracy
  • Problem analysis and problem-solving
  • Experience in related fields of Customer Care, but not mandatory

Responsibilities: 

  • Resolves customer questions, complaints and requests via telephone
  • Promptly respond to customer inquiries
  • Handle and resolve customer complaints
  • Perform customer verifications
  • Manage customers' accounts
  • Offers customer support using different software applications
  • Record details of actions taken

Benefits:

  • CGS offers training sessions for each new member of the team
  • Attractive salary package
  • Competitive environment and young team

Company description:

CGS Romania is the largest contact center in the Romanian market and is listed as one of the “Top 15” companies in the world within the contact center industry.

As an employee of CGS Romania you will have a flexible schedule with the potential to work full time or part time according to your availability. You will be attending training sessions in order to develop your knowledge which will enable to perform your job at the highest level.

We also provide an attractive benefits package (salary, health insurance, performance bonuses, food coupons and other benefits). At CGS Romania we appreciate performance and involvement, but most of all, our employees - they are the best asset of this company.

Jump-start your professional development by joining our enthusiastic and dynamic team!

Customer Care with English – Bucharest/Brasov/Galati

Ideal Candidate:

  • Proficiency in English
  • Available to work afternoons and evenings
  • Very good computer literacy
  • Able to meet results as requested by management
  • Client oriented
  • Attention to detail and accuracy
  • Problem analysis and problem-solving 
  • Experience in related fields of customer care, but not mandatory

Responsibilities:

  • Resolves customer questions, complaints and requests via telephone 
  • Promptly respond to customer inquiries 
  • Handle and resolve customer complaints 
  • Perform customer verifications
  • Manage customers' accounts
  • Offers customer support using different software applications
  • Record details of actions taken

Benefits:

  • CGS offers training sessions for each new member of the team
  • Attractive salary package
  • Competitive environment and young team

Company description:

CGS Romania is the largest contact center in the Romanian market and is listed as one of the “Top 15” companies in the world within the contact center industry.

As an employee of CGS Romania you will have a flexible schedule with the potential to work full time or part time according to your availability. You will be attending training sessions in order to develop your knowledge which will enable to perform your job at the highest level.

We also provide an attractive benefits package (salary, health insurance, performance bonuses, food coupons and other benefits). At CGS Romania we appreciate performance and involvement, but most of all, our employees - they are the best asset of this company.

Jump-start your professional development by joining our enthusiastic and dynamic team!