Our supervisors are in charge of administering human resources. They are also in charge of the design and updating of the associated attention guides of the operational support of the telephone operators and, in general, of the call center's operation.
- Call center supervisor with technical studies
- Knowledge and handling of PCs at a user level
- Knowledge and handling of Office IT tools
- User level of peripherals like e-mail, fax, printers, etc.
- Internet browser user level
- Experience in use and handling of call center technology such as client management systems, ACD, telephone equipment, statistical software and service management reports
- At least 2 years of experience in customer service or sales
- Experience in HR management
- Experience in supervision and service control procedures and customer service standards