Job Openings- South America

Telephone Supervisor

Our supervisors are in charge of administering human resources. They are also in charge of the design and updating of the associated attention guides of the operational support of the telephone operators and, in general, of the call center's operation.

Requirements:

  • Call center supervisor with technical studies
  • Knowledge and handling of PCs at a user level
  • Knowledge and handling of Office IT tools
  • User level of peripherals like e-mail, fax, printers, etc.
  • Internet browser user level
  • Experience in use and handling of call center technology such as client management systems, ACD, telephone equipment, statistical software and service management reports
  • At least 2 years of experience in customer service or sales
  • Experience in HR management
  • Experience in supervision and service control procedures and customer service standards
Technical Level or Specialist Customer Service Agent

    Requirements:

  • Telephone operators with technical studies
  • PC at User level
  • Experience handling difficult situations
  • Capacity to learn IT systems and new products
  • User level of peripherals like e-mail, Fax, printers, etc
  • Service attitude in line with the philosophy of customer service
  • Internet browser user level
  • At least 2 years of experience in telephone customer service
  • Experience in use and handling of call center technology such as client management systems, ACD, telephone equipment
  • Handling of difficult situations (complaints)
  • Service attitude in line with the philosophy of customer service
  • High receptivity
  • Good level of information retention
  • Verbal and numeric reasoning capacity
  • Good writing and orthography skills
  • Customer Service Vocation
  • Empathic and positive attitude
  • Internet browser user level
  • At least 2 years of experience in telephone customer service
  • Experience in use and handling of call center technology such as client management systems, ACD, telephone equipment
  • Handling of difficult situations (complaints)
  • Service attitude in line with the philosophy of customer service
Customer Service Agent

Requirements:

  • At least 1 year of higher education studies
  • PC at User level
  • Good diction and suitable use of language
  • Experience in telephone customer attention of at least 1 year
  • Customer Service Vocation
  • Goal-oriented
  • Proactive
  • Customer Service Vocation
  • Empathic and positive attitude
  • Initiative
  • Proactive
  • Disciplined
  • Oral communication skills
  • Capacity to store and retain technical and commercial information
  • Capacity to clearly transmit abstract ideas and concepts
  • Capacity to actively listen to the customers and to understand
  • Analysis capacity