In the 2020 edition of the CGS Look Ahead: Business Process Outsourcing Trends Report, we surveyed more than 300 business leaders and decision makers representing IT, operations, finance and customer service departments across 30 industries. We asked what strategic goals top the list for 2020, what the biggest challenges will be and how investments and spending are changing. See the infographic below for highlights.

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Download the full Business Process Outsource Trends Report 2020

More than 300 business leaders and decision makers representing IT, operations, finance and customer service departments across 30 industries provided insights into their strategic goals for outsourcing in 2020, what their biggest challenges will be and how investments and spending are changing.