Leadership

The CGS leadership team is comprised of industry experts and veterans who embody the entrepreneurial spirit that has been our trademark for over 30 years.   

CGS's leaders have held instrumental roles in some of the most innovative start-up organizations to some of the most influential global corporations. As true entrepreneurs, our leaders have also pioneered some of the world's leading technologies and organizations including the first contact center in Romania.

Phil Friedman

President and CEO

Edward P. Galati

Senior Vice President and Chief Financial Officer

Elena Filimonova

Senior Vice President, Global Marketing and Strategy

Jeffrey Friedman

Vice President, Strategic Initiatives

Carl S. Heringer

Senior Vice President and General Counsel

Tali Rabin

Senior Vice President, Human Resources

Paul Magel

President, Business Applications and Technology Outsourcing Division

Michael Mills

Senior Vice President, Call Center Solutions, North America

Doug Stephen

SVP, Learning Division and Country Manager, CGS Canada

Jithu Battu

Country Manager, CGS India

Nicolás Kokaly

Country Manager, CGS Chile; Senior Vice President, Call Center Solutions, Latin America

Vladimir Sterescu

Country Manager, CGS Romania; Senior Vice President, Call Center Solutions, EMEA

John Samuel

Senior Vice President, Global Chief Information Officer

Oded Shapira

Country Manager, Israel

Liviu Pandrea

Managing Director, CGS Europe

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