Business Process Outsourcing services honored for the fourth consecutive year
Santiago, Chile – March 22, 2018 — CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that its long-term customer, Telefónica (TEF) Chile, a leading multinational broadband and telecommunications provider, recognized CGS Chile Business Process Outsourcing (BPO) services with its “Best Result in Quality Performance Call Center Award.”
Telefonica Chile acknowledged CGS among all of the telecom company’s suppliers, relating to remote channels, distributors and retail. At an event earlier this year, approximately 20 suppliers and partners were recognized for their work.
“We’re thrilled to be acknowledged by our valued customer, Telefónica, for our services,” said Pablo Rossel Estay, Senior Vice President, Contact Center Solutions, CGS Chile. “CGS prides itself on best-in-class services, including customer care, technical and telesales support that we’ve provided to Telefónica throughout Latin America for more than a decade. Along with this honor, our quality performance led to Telefónica increasing our traffic by 15 percent last year for outbound sales to retain the company’s telco customers. This has resulted in CGS now having 65 percent share of Telefónica’s services.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology, telecom providers government institutions, and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
Telefónica is one of the largest telecommunications companies in the world by market capitalization and number of customers with a comprehensive offering and quality of connectivity that is delivered over world class fixed, mobile and broadband networks. As a growing company it prides itself on providing a differential experience based both on its corporate values and a public position that defends customer interests. The company has a significant presence in 20 countries and 344 million accesses around the world. Telefónica has a strong presence in Spain, Europe and Latin America, where the company focuses an important part of its growth strategy. For more information, please visit http://www.telefonica.com.
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit http://www.cgsinc.com/ and follow us on Twitter at @CGSinc or @OutsourcingCGS and on Facebook.
Susan Sweeney, CGS
Kate Connors (for CGS)