Providing a 360-lifecycle solution to the financial services industry
New York, NY, and London, UK – May 15, 2018 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced its partnership alliance with Custodia Technology, a communications compliance solution specialist, to jointly provide cross-platform support and services to the global investment services community. The partnership will offer customers the compliance technology and outsourced customer support to address the many challenges that global organizations face regarding voice and data maintenance and security.
As financial institutions navigate an increasingly complex regulatory environment globally, organizations are challenged to meet various security and compliance requirements as they relate to voice and data maintenance and security. Together, Custodia Technology and CGS bring a new service delivery paradigm to financial services trading communities. The partnership offers a global 360-lifecycle solution with technical, procedural and operational services to assist customers in managing their compliance technology requirements.
“The services and solution design and deployment capabilities of Custodia match perfectly with the capacity and scale of CGS’s support operations," said CEO Chris Hartley, Custodia Technology. "The combined partnership presents customers with a comprehensive capture and compliance provider in what is a currently fragmented market.”
Custodia Technology brings a wealth of compliance consulting services to highly regulated companies worldwide. From audit to monitoring and reporting through ongoing support, the company delivers services and solutions for streamlining multiple technology vendors and systems. CGS will provide technical training as well as level 1 and level 2 support through its global operations centers, which are on a secure network that is PCI and SOC1/SOC2 compliant to ensure data privacy and security.
“At CGS, we pride ourselves on providing our clients with dedicated, knowledgeable and skilled teams to support their business process outsourcing engagements,” said Michael D. Mills, SVP, Global Sales, Contact Center division, CGS. “We are excited to work with Custodia Technology to bring innovative results to financial institutions seeking a seamless and secure end-to-end solution.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe, the Middle East and Asia, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible business process outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting.
About Custodia Technology
A communications compliance technology consultancy and service provider offering a full range of consulting, professional and outsourcing services to the financial industry and trading communities. Custodia Technology operates in North, Central & South America, EMEA and APAC being headquartered in the United Kingdom and comprises professionals with over 50 years combined experience in voice, compliance and contact centre solutions. To learn more about Custodia Technology, please visit http://www.custodiatechnology.com.
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit http://www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
Aaron Kirkham (Custodia Technology)
Susan Sweeney (CGS)
Kate Connors (for CGS)