BPO Services: Making Inroads in the Middle East

In the recently authored "Talent, Creativity and Culture – Why we chose Israel," CGS President and CEO Phil Friedman outlines how a strong, global client relationship led to a new CGS office in Netanya, Israel. Friedman provides insight on how customer needs and requirements in business process outsourcing led to an expansion of service in a new region – one that offered long-term economic promise, creative and entrepreneurial talent and diverse language skills. You can read more in the Winter Edition of Shekel, which is published quarterly by the Government of Israel Ministry of Finance, on p. 7 of the newsletter here.