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New York, NY – June 13, 2013 – CGS, a leading global provider of technology solutions and services, today announced their contact center and BPO operations in Romania has received the second place award in the “Best International Call Center” category at the 2013 Call Center Excellence Awards. The honors were given out at IQPC’s 14th Annual Call Center Week on June 12th at Caesars Palace in Las Vegas, Nevada.
The Call Center Excellence Awards recognize the most innovative call center solutions and individuals over the past year with emphasis on superior thinking, creativity, and execution across the full spectrum of call center functions. 2013 marks the inaugural year for the “Best International Call Center” category and it was highly contested with entrants from around the world including the Philippines, India, Caribbean, South and Central America, and Europe.
“CGS is honored to be recognized by IQPC for our work this year and this award is truly reflective of the talented and attentive agents that staff all of our contact centers,” said Tom Christenson, President of Contact Center Solutions at CGS. “We are particularly happy to have our contact center in Romania acknowledged for their exceptional service and outstanding customer satisfaction rates and we will continue to raise the bar when it comes to providing first-rate call center services.”
CGS’s contact center in Romania serves some of the leading high-tech and telecommunications companies in the world and delivers an extensive range of inbound and outbound contact center solutions in over 18 languages with the majority of their agents speaking two or three languages – some up to as many as five. CGS also features highly educated, talented, and motivated agents with 95% holding or actively pursuing a college degree.
Their Bucharest facility is the No. 1 contact center services organization in Romania with services encompassing customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals.
For more information on CGS’s comprehensive contact center services, please visit www.cgsinc.com. To learn more about Call Center Week go to www.callcenterweek.com.
About CGS
For almost 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,000 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit www.cgsinc.com and follow us on Twitter at www.twitter.com/cgsinc as well as Facebook at https://www.facebook.com/ComputerGeneratedSolutionsInc.