New York, NY – June 10, 2013 – CGS, a leading global provider of technology solutions and services, announced today that their contact center in Romania has been selected as one of four finalists for a 2013 Call Center Excellence Award in the new “Best International Call Center” category. The awards will be given out at IQPC’s 14th Annual Call Center Week taking place June 10-14 at Caesars Palace in Las Vegas, Nevada.
The Call Center Excellence Awards recognize the most innovative call center solutions and individuals over the past year with emphasis on superior thinking, creativity, and execution across the full spectrum of call center functions.
CGS’s multiple contact center locations deliver an extensive range of inbound and outbound contact center solutions in over 18 languages throughout Europe, North America, Latin America, Africa, and the Middle East.
“We pride ourselves on putting the customer first and being nominated for this award speaks to the innovative and entrepreneurial people at CGS that help drive that approach,” said Tom Christenson, President of Contact Center Solutions at CGS. “We are honored to be included among the final four and will continue to provide exceptional contact center services to our valued customers throughout Europe and around the world.”
CGS Contact Center solutions include inbound and outbound services such as customer care, technical support, enterprise help desk, telesales, and other outsourced services in multiple verticals and their centers feature highly educated, talented, and motivated agents. 95% of all CGS agents hold or are actively pursuing a college degree and many of them speak two or three languages – some up to as many as five.
The winners from all nine categories will be announced on June 12th.
For more information on CGS’s comprehensive contact center services, please visit www.cgsinc.com. To learn more about Call Center Week and all of the award nominees and categories go to www.callcenterweek.com.
About CGS
For almost 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,000 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit www.cgsinc.com and follow us on Twitter at twitter.com/cgsinc as well as Facebook at https://www.facebook.com/ComputerGeneratedSolutionsInc