New York, NY – July 17, 2013 – CGS, a leading global provider of technology solutions and services, announced today their ongoing growth plan with the expansion of their Atlanta office and the addition of more than 200 new technical support agent seats over the next 12-18 months. Currently housing more than 350 agents, the location provides technical support and customer care services to clients in the consumer electronics, retail and hospitality industries. Atlanta is part of the global CGS Center of Excellence network for complex technical support.
“The recent additions to our Atlanta office and our exclusive partnership with a leading global consumer electronics provider demonstrate how we continue to be at the forefront of the technology market when it comes to providing contact center support,” explained Tom Christenson, President of Contact Center Solutions at CGS. “Continuing to grow the number of agent seats will enable us to provide our customers around the globe with consistent and highly personalized support and technical services that result in complete customer satisfaction across the board in addition to supporting the Atlanta community. The Atlanta talent pool is diverse and deep and enables us to recruit the right people to deliver superior outcomes on behalf of our customers.”
The aggressive growth has been a result of increasing demand for CGS Contact Center services worldwide, particularly in the technology market. CGS currently provides support to three of the top five PC manufacturers and other leading global technology companies
The Atlanta expansion adds to CGS’s global growth plan, with recent expansions in Romania and Chile. Earlier this year, CGS opened a new facility in Santiago, Chile to support demand for contact center services in Latin America. The new facility accommodates approximately 750 new employees. In addition, CGS opened a second office in Atlanta to house sales and IT support staff for their software solutions. The new space was unveiled in an official ceremony on May 22nd and will serve as the main office for their Leadtec division.
With locations spanning the globe, CGS contact centers serve some of the leading high-tech and telecommunications companies in the world, and deliver an extensive range of inbound and outbound contact center solutions in more than 18 languages.
To support the expansion, CGS is currently hiring technical support and help desk agents for their Atlanta office. For more information, please visit https://www.cgsinc.com/en/contact-center-solutions.
About CGS
For almost 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology and services. Headquartered in New York City, CGS employs more than 5,000 professionals across North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning and training. For more information please visit www.cgsinc.com and follow us on Twitter at twitter.com/cgsinc as well as Facebook at http://www.facebook.com/ComputerGeneratedSolutionsInc.