Atlanta, GA, and New York, NY – September 26, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced that it has received ISO 9001:2015 certification in its U.S. and Chile facilities for its quality management system. ISO 9001:2015 is an internationally recognized standard for quality management.
The ISO 9001:2015 certifies the company’s Contact Center Support; Technical Helpdesk, Customer Care Support, Telesales; Business Process Outsourcing; Software development and maintenance; Software training and testing; and Infrastructure services.
“Achieving ISO 9001 certification exemplifies our continued commitment to serving our global customers, providing quality management in our business process,” said Phil Friedman, president and CEO, CGS. “Our customers rely on our applications and business process outsourcing services. This recognition confirms that our already strong, award-winning foundation meets the stringent requirements in the industry. These processes are key to advancing the support to our global customers.”
The ISO 9001:2015 specifies requirements for a quality management system when organizations needing to demonstrate the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements. Also, it aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
CGS’s BlueCherry® Enterprise Suite provides clients with a powerful, comprehensive set of tools to drive their fundamental business processes. It focuses on the needs of high-growth organizations operating in the consumer lifestyle products, retail and apparel industries. The BlueCherry Enterprise Suite’s built-in capacity addresses the needs of all core management, planning, product development, manufacturing, logistics, finance and sales functions.
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc @OutsourcingCGS and @BlueCherryCGS and on Facebook.
Susan Sweeney, CGS