New York, NY, and Netanya, Israel – May 27, 2020 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced added services available through its Israel office. The expansion enhances the company’s delivery of comprehensive Business Process Outsourcing (BPO) services to existing global clients and prospects.
Located in Netanya, the Israel office enhances the CGS global offering of 26 languages by providing services in Russian, Hebrew, English, French and Arabic. The 200-seat facility offers advanced, modern data center with a telecom infrastructure, servicing clients requiring technical and customer support as well as back office services. The area is well-known for its educated workforce, offering a diverse population and quality resources to fulfill CGS’s growing customer base.
“For nearly five years we’ve provided BPO services in this region,” said Eitan Lombard, CGS country manager, Israel. “Yet, expansion of global needs by our existing customer base has emphasized a greater need for support in Israel. Our team’s technology expertise and experience in high-quality outsourcing services supports such industries as telecommunications and computer technology, among others. Furthering client relationships have strengthened our global network capability to better service clients’ needs.”
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology and telecom. CGS’s innovative, scalable and flexible business process outsourcing (BPO) solutions include technical and customer support, telesales, channel enablement and back office support.
For 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on LinkedIn.