CGS Launches Remote Monitoring and Maintenance Dashboard for SMBs

New dashboard provides actionable insights for optimizing IT infrastructure

New York, NY –  March 8, 2016 – CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the availability of an enhanced Remote Monitoring and Maintenance (RMM) dashboard for its small- and medium-sized business (SMB) clients. The offering will serve as a consolidated resource for executives and management to obtain real-time health check information on infrastructure and application components to maximize preventative actions, forecast procurement, minimize downtime and prevent performance issues.

Through RMM, CGS enables IT and operations professionals to easily manage their entire enterprise infrastructure, including mobile devices, desktops, servers, networks and storage and cloud/SaaS environments. In recent years, a growing number of SMBs have turned to RMM, whether on-premises or in the cloud, to support their daily IT tasks. To support this trend and its growing SMB customer base, CGS’s enhanced RMM dashboard offers companies customizable insights that include alerts on issues that need immediate attention, such as storage and server end of life (EOL) and can help forecast CAPEX expenditures. The fully customizable dashboard also provides an overall health check on the infrastructure and provides an integrated view including patch scores, server uptime scores and anti-virus scores. Additionally, CGS reviews the reports with its clients on a regular basis to proactively solve any issues or advise on projects.

“With this executive infrastructure dashboard, CGS provides actionable insights to our SMB clients in IT, finance and operations,” said Frank Bianchi, vice president of sales, Technology Outsourcing, CGS. “It is a vehicle for facilitating communication of the key performance indicators. More importantly, it provides our customers with their own virtual command center presented in dashboard form.”

“We have noticed a growing trend of SMBs turning to technology outsourcing because they generally have fewer resources than larger organizations to dedicate to the daily tasks of IT maintenance,” said Michael Brandi, vice president, Technology Outsourcing, CGS. “IT team members at SMBs will benefit from this dashboard by having an enterprise-wide technology view and being able to monitor alerts and renewals, as well as mitigate risk related to EOL technology, among other areas.”

With over 30 years of global experience and senior level teams, CGS is able to deliver comprehensive IT services and technology outsourcing with the right people, processes and technologies. CGS’s innovative, scalable and flexible technical support delivers the technology backbone so that businesses have the flexibility and agility they need to compete and grow. The Technology Outsourcing team helps clients solve a variety of business challenges, including supporting mobile workforces, upgrading infrastructure and expanding capacity, and proactively maintaining technology to reduce risk of downtime.

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