Recognized for Contact Center / Customer Service Outsourcing Provider of the Year
New York, NY – February 25, 2019 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the gold winner of the 2019 Stevie® Award in the “Contact Center or Customer Service Outsourcing Provider of the Year” category.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas. More than 700 executives from the U.S. and several other nations attended.
“What a tremendous honor for CGS to receive the Gold Stevie Award in the category of ‘Evolution of Global Customer Engagement Services with Innovative and Creative Solutions’,” said Michael D. Mills, Senior Vice President, Global BPO Solutions, Contact Center division, CGS. “This Gold Stevie Award recognizes the commitment and dedication of our entire Global Contact Center Support Team, in delivering innovative and quality contact center support services to our global customers. The value in our partnership with our global clients is enabling and ensuring a successful customer experience through the implementation of creative and innovative technologies, resulting in best-in-class customer service.”
More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
With a foundation of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available here.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Sponsors 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates.
For 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and Facebook @ComputerGeneratedSolutions.
Susan Sweeney, CGS
Kate Connors (for CGS)