CGS Named ICMI 2017 Global Contact Center Awards Finalist

Recognized in the Best Outsourcing Provider category

New York, NY –  March 16, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, was named a 2017 Global Contact Center Awards finalist in the Best Outsourcing Provider category by International Customer Management Institute (ICMI).

The ICMI Global Contact Center Awards Program is the most comprehensive initiative dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. The Best Outsourcing Provider award specifically recognizes outsourcing partners that have most successfully leveraged their client relationships to improve customer experience.

“We’re honored that ICMI has recognized CGS among the best outsourcing providers for our continued commitment to providing an exceptional customer experience,” said Michael D. Mills, Senior Vice President, Global Contact Center Solutions, CGS. “We pride ourselves on being a true partner to our clients, providing best-in-class services. This continues to be our top priority and our success is due in large part to the incredible talent and skill of all of our agents and management team. Our employees are our most important asset and we are delighted to be recognized for their ongoing exemplary work.”

CGS offers its customers innovative, scalable and flexible outsourcing solutions, helping them build fundamental relationships with multi-channel call center services including traditional business process outsourcing, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting. Its Technology Outsourcing team helps clients solve business challenges including supporting mobile workforces, proactively maintaining technology and reducing risk of downtime by providing the technology backbone that allows businesses to have the flexibility and agility they need to deliver a great customer experience, compete and grow.


About ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc (, a global events-led marketing services and communications company.


About CGS

For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.


Media Contact:


Shannon Felder