Business Process Outsourcing services honored for improving customer service technology
New York, NY – December 16, 2015 – CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that TMC, a global, integrated media company, has named its Business Process Outsourcing (BPO) services a winner of the 2015 Customer Experience Innovation Award presented by TMC’s CUSTOMER magazine.
The 2015 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.
“We’re thrilled to be recognized by CUSTOMER magazine for our dedication to delivering the best customer service through our BPO services,” said Michael Mills, Senior Vice President, Call Center Solutions at CGS. “Customer service and satisfaction are the most important factors in our business and we look forward to maintaining this trend of excellence as we continue to provide comprehensive, scalable and robust BPO offerings to our global clients.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
“Congratulations to CGS for receiving a 2015 Customer Experience Innovation Award. CGS’s outsourcing services have been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.
About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers.
TMC’s Marketplaces:
- Unique, turnkey Online Communities boost search results, establish market validation, elevate brands and thought leadership, while minimizing ad-blocking.
- Custom Lead Programs uncover sales opportunities and build databases.
- In-Person and Online Events boost brands, enhance thought leadership and generate leads.
- Publications, Display Advertising and Newsletters bolster brand reputations.
- Custom Content provides expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts.
- Comprehensive Event and Road Show Management Services help companies meet potential clients and generate leads face-to-face.