Business Process Outsourcing services honored for improving customer service technology for second consecutive year
New York, NY – December 12, 2016 — CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today that TMC, a global, integrated media company, has named its Business Process Outsourcing (BPO) services as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
The 2016 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels, including social.
“We’re honored that CUSTOMER magazine has recognized our Global BPO services for improving customer service technology for a second consecutive year,” said Michael D. Mills, Senior Vice President, Global Contact Center Solutions, CGS. “Customer satisfaction and quality service have been and always will be the top priority in the consistent delivery of our outsourcing services to our global customers. The entire CGS Team takes pride in continually executing upon scalable, flexible and cost effective solutions that reinforce our commitment to quality service deliverables.”
With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe and the Middle East, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS's innovative, scalable and flexible outsourcing solutions include help desk solutions, technical support, customer care, sales and channel management, and finance and accounting.
“Congratulations to CGS for receiving a 2016 Customer Experience Innovation Award. The company’s outsourcing services have been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
About TMC
Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. For more information about TMC, please visit www.tmcnet.com.