Recognized for best practices in outsourcing services for second consecutive year
New York, NY, Santiago, Chile – May 30, 2017 – CGS, a global provider of business applications, enterprise learning and outsourcing services, has once again received certification from COPC Inc., the world’s leading authority on operations that support the customer experience. This is the second consecutive year CGS has received this recognition.
The COPC Standards provide a performance management system to measure and improve operations that support the customer experience. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in customer operations. As a global consulting, training and certification company, COPC helps organizations improve their customer experience operations.
“We are excited to let our customers, prospects and partners know that CGS has received certification for COPC Standards for the second consecutive year,” said Pablo Rossel, SVP, Country Manager, CGS. “This achievement is the direct result of continued implementation of global best practices throughout our contact centers. It is also a result of the hard work and dedication of each employee participating in the process.”
One of CGS’s largest clients had required that as part of its services CGS have COPC Standards Certification. Prior to CGS’s 2015 acquisition, Mas Cerca held the certification in 2013 and 2014.
COPC Inc. provides certification for specific processes and areas. In this case, CGS received certification for HR, Operations and Management Control in all processes related to Customer Service, Technical Care and Commercial Attention. More than 600 employees participated in the certification process collectively completing the procedures required by COPC.
CGS Chile, with 3,000 employees across six sites, offers its customers innovative, scalable and flexible outsourcing solutions, helping them build fundamental relationships with multi-channel call center services including traditional business process outsourcing, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting.
About COPC Inc.
COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. The company created the COPC Customer Experience (CX) Standard and provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company works with leading brands worldwide to optimize key customer touchpoints and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, FL, U.S. and has operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. For more information, please visit www.copc.com.
For nearly 35 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East and Asia. For more information, please visit www.cgsinc.com and follow us on Twitter at @CGSinc and @OutsourcingCGS and on Facebook.
LEWIS for CGS