What companies should look for in a BPO partner

Summary: In an interview with 1 to 1 Media, Michael Mills, CGS Senior Vice President, Call Center Solutions, shares what companies should look for when selecting a business process outsourcing partner. In the article “What you need to know about BPO,” he discusses the importance of hiring a partner with the skill sets to meet your business requirements, including industry experience as well as technical and soft skills. Additionally, Michael highlights best practices for team integration, from ensuring awareness of cultural norms to a flexible engagement to meet business objectives. You can read the full story here.