June 08, 2021
CGS Podcast: The Thread

Six Keys to Better Contact Center Training

CGS specialists on the frontline are more important than ever. They need to have the problem-solving skills, empathy and tools to consistently handle customers any time, on any channel.  Delivering amazing customer experiences takes well-trained agents. And it takes more than one-time, one-size-fits-all training programs.

Joshua Mims, training manager in our Atlanta call center, talks about what’s critical to success in today’s environment.